Overview
Location: Bristol, Bolton OR Stevenage (2 days per week onsite). Overseas Travel: Poland (once per month). Duration: 12 month initial contract. Rate: £60ph UMB (Inside IR35).
Role details: Our client, a leading defence and security company, is looking for an IT Service Manager to join their team on a long term contract. You will act as the UK Service Lead for workplace & infrastructure services primarily for the client’s Polish organisation to ensure supporting the provision of an effective working environment.
Responsibilities
* Support the Overseas Service Manager with planned and emerging service management activities within an International Footprint.
* To support the Poland IM Team to achieve effective, agile IT service delivery.
* Ensure IT requirements are identified and resolved. You will identify business / IT requirements, define how services will be supported (service design) and support the delivery of new services.
* Add Service Assurance to all Incidents & requests for overseas users ensuring incidents & requests are managed to suitable conclusion within specified timescales.
* To raise requests on the ITSM service management platform on behalf of all overseas users on a specific network.
* To support the IM Projects & Networks team to deliver client & infrastructure services related to overseas support and development activities.
* To support ISP (procurement) team to ensure all activities related to hardware / software requirements definition, purchase and delivery to support the IM Poland development activities.
* Create effective relationships with the key stakeholders such that productive, collaborative, two-way communications are established.
* Identify and where agreed implement service improvements achieving a more effective, agile and/or cost-efficient service.
* Successful delivery of Service Improvement Plans.
* Full understanding of the ITSM toolset, including processes as per the IM BMS processes.
* Ensure service key performance indicators are achieved consistently.
What we are looking for
* Effective communications and stakeholder management.
* Prior experience within the defence industry preferred.
* High level customer care skills.
* Broad understanding of IT technologies across the range of IT services.
* Good understanding of Service Delivery activities and processes.
* ITIL knowledge and implementation.
* Ability to travel abroad to Poland and other international locations at short or reasonable notice.
* Due to the nature of the role, candidates must hold or be eligible to obtain SC.
Interested? Apply today via the link provided.
#J-18808-Ljbffr