Are you a people person and have a passion for ensuring that vulnerable and frail elderly customers are able to live safely and independently? If the answer is yes. then we have a rewarding opportunity for an Independent Living Advisor to join our team that look after customers in our various independent living schemes in Boston (Lincolnshire) & local surrounding area s. Use of own vehicle is essential for this role. As an Independent Living Advisor, you will be responsible in providing a professional, first contact for customers, and their families requiring assistance. You will visit customers in Sheltered Housing Schemes writing and updating support plans, records, making referrals to other agencies and working with other staff across LHP in providing an excellent service. You will also carry out building safety checks and will report any repair issues or other concerns through the relevant channels. You will assess the wellbeing of customers and will make referrals including safeguarding referrals where appropriate Ideal candidate must live within travelling distance to Boston Lincolnshire. What is Lincolnshire Housing Partnership like to work for? Were a local housing association with our roots firmly fixed in our Grimsby and Boston communities, emphasised by the presence of our vans and that many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers. There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback. At LHP, were committed to creating great homes and strong communities. Our vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all our communities and supports everyone to thrive. You can read our full EDI Vision at: https://www.lincolnshirehp.com/about-lhp/corporate/edi-vision/ Watch here to find out what it's like to work for LHP: Careers at LHP | Helen Bell (youtube.com) What benefits will I get from working for Lincolnshire Housing Partnership? An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health Discounted Shopping Vouchers through Westfield Health A family friendly agile working policy. Opportunities to learn new skills and knowledge through our fantastic corporate training programme A superb employer salary sacrifice pension scheme with up to 12% paid by LHP 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other Career Development & Encouragement What will I be asked to do as an Independent Living Advisor? To carry out assessments of housing register applicants for the sheltered housing service Complete Support Plans and Reviews accurately with existing residents and new residents annually and six monthly there after To undertake relief duties for colleagues in their absence To assist in the provision of the Integrated Living and Support Service, promoting the service throughout the district To signpost tenants to the appropriate agency suitable to their needs as and when necessary Carry out weekly/monthly Health & Safety compliance checks Work with outside agencies and develop working relations with the local community and support activities across the community hubs. Assist in the provision of our extra care housing service, and in our dementia day care service Memory Lane. To assist in the provision of our community support service What skills, attributes and experience will I need as an Independent Living Advisor? Excellent organisation and prioritisation skills. Excellent written and verbal communication skills. Good IT skills. experience of key office applications such as MS word & Excel. Customer focused with a commitment to exceptional service delivery. Ability to prioritise to appropriately deliver to required deadlines. Tailored service to support individual specifics. Preferable experience in providing care and or support for older and / or vulnerable people Experience of providing a quality customer service Able to develop good working partnerships, external & internal Able to relate to people in stressful situations Able to prioritise and manage workloads, and work without direct supervision Able to work effectively as part of a team and on your own Able to relate professionally and effectively to older and vulnerable people Willing to work flexibly Able to drive and have access to a vehicle Desirable Understanding of data protection, confidentiality issues and of safeguarding Awareness of Social Housing Housing Qualification Please download full job description and person specification from document on LHP's website. What opportunities will I have for progression? At LHP we are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression. We are proud to say that in 2023, 31% of our vacancies were filled by internal colleagues. The natural career progression route that would be applicable to your role are: Integrated Living & Supported Housing Team Leader and Neighbourhood Housing Officer. Offer of employment is subject to a DBS check and satisfactory references.