We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them. From our nautical based beginnings, we’ve grown to be one of the most recognisable names on the high streets in the UK. We’ve evolved to a point where our extensive range is available online, meaning we can equip like minded enthusiasts with the best clothing, footwear and equipment across the world. We live and breathe the outdoors, from simple walks and technical hikes, to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them Role overview: Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management. Responsibilities: Customer Service Provide customers with excellent levels of Customer service. Deal with customer complaints and enquires, providing the best possible outcome. Ensure the personal appearance of sales staff is in line with company guidelines. Have an understanding of the Customer Service measuring programme. Sales Ensure that targets are achieved and, where possible, exceeded. Monitor staff service levels in order to maximise store sales. Utilise in-store devices, making sure that the customer is offered the whole product range. Use reports to assist you in product placement of key selling lines. Visual Merchandising Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. Provide assistance with the maintenance of standards on the sales floor. Keep stock clean and presentable at all times. Retail Management experience would be advantageous Excellent Time Management skills Strong verbal and written communication skills. IT skills- Microsoft Outlook, Word and Excel. Training & Development Encourage personal progression throughout your store Provide assistance with the induction and training of new starters. Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments. Role objectives and KPI’s: Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs. Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation. Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures. Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience. Skills and Experience : Retail Supervisor experience would be advantageous. Excellent Time Management skills Strong verbal and written communication skills. IT skills- Microsoft Outlook, Word and Excel. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time. Other details Job Family Retail Middle Manager Pay Type Hourly Employment Indicator Permanent