Returns & Stock Control Team Leader
JD Sports Fashion plc
Profit & Asset Protection Team Leader
Responsible to:
Returns & Stock Control Supervisor
Department:
Returns & Stock Control (Group Profit Protection)
Location:
Rochdale - Kingsway DC
Hours:
4 on 4 off - Days
Role Overview :
The purpose of the role is to oversee the day to day running of Returns & Stock Control Department and the Stock Removals process. To ensure that daily targets are achieved. To maintain accuracy and deliver a high standard of customer service.
Key Duties/Responsibilities:
* To distribute work fairly across the team to ensure the team achieve and maintain targets and objectives whilst meeting high standards of accuracy
* To support in the identification and resolution of departmental operational issues
* To oversee all aspects of Returns & Stock Control including:
*
o Retail Returns
o Problem Stocks
o Pricing of Clearance Stocks
o Multi-Channel Returns
o Stock Removals
o Supplier Returns
o Audits
o General queries
o eBay
* Report any potential quality or product issues to the relevant departments
* Monitor levels of adjustments within the DC and analyse the information to identify and report on your findings
* Monitor the audit trail of cartons being despatched from the DC
* Investigate discrepancies reported by stores.
* Investigate discrepancies across multi sites
* Audit stocks destined to and passed over to jobbers
* Supervise the removal of ‘End of Line’ stocks to jobbers
* Ensure that all returns are regularly collected
* Carry out spot checks, monitor and oversee stocks destined for disposal including lost property
* Assist with the ongoing development of all members of the department
* Deputise for the Returns and Stock Control Supervisor in their absence.
* To complete any other reasonable ‘adhoc’ task in line with the needs of the Business and your current level of responsibility
* Development and document of new processes within the department
* Ensure department KPI’s are met through operative training and development
Skills, Knowledge & Experience:
* Previous experience of first line management is essential
* Previous Returns or Stock Control experienced would be preferred but not essential
* Ability to problem solve
* Good communication skills both written and verbal.
* Be able to demonstrate a high level of literacy and numeracy to produce documentation and maintain a variety of accurate records.
* Ability to prioritise work
* Self-motivated with the ability to work on your own initiative.
* A team player
* Computer literate
* Be able to communicate and operate with staff at all levels
* Conflict resolution skills
* Must be Confident in decision making
* Professionalism and Leadership skills are essential
System Knowledge (Preferred not essential)
* WMS
* Shogun
* Oracle
* Microsoft Office
* Assure
* Metapack
* Multichannel platforms
* Jira