The Role We are seeking a commercially accountable Workplace Catering Account Manager responsible for both revenue generation and growing and retaining our key workplace accounts. This is a 40/60 split role covering: New Business Development – securing new profitable workplace catering contracts Key Account Management – driving revenue growth, margin performance and client satisfaction & retention This role carries clear ownership of sales targets, account profitability, margin control, customer experience standards and accurate commercial administration. Core Responsibilities Commercial & Revenue Performance Deliver against individual monthly and annual revenue targets Maintain and grow a healthy new business pipeline with accurate forecasting Negotiate pricing structures that protect and enhance company margins Own gross margin performance across your account portfolio Regularly review costings, pricing models and client spend to ensure profitability Identify and implement upselling and cross-selling opportunities Drive incremental revenue through events, seasonal activations and premium offerings Provide accurate weekly/monthly sales forecasts and performance reporting Business Development Identify and secure new profitable workplace catering contracts across London Lead proposal development including financial modelling and margin analysis Conduct client presentations and commercial negotiations Ensure all new contracts meet required margin thresholds Accurately document pricing, scope and contractual agreements within CRM / knowledge management system Account Management & Growth Act as the commercial lead for assigned accounts Conduct structured quarterly business reviews focused on revenue, margin and service performance Analyse account data to identify revenue expansion opportunities Lead on the menu planning process ensuring monthly menus meet client specific requirements for variety / dietaries and quality. Retain accounts through proactive relationship management and measurable performance delivery Customer Experience & Service Standards Take ownership of the overall customer experience across your account portfolio Regularly gather structured client feedback through review meetings, surveys and informal check-ins Monitor satisfaction levels and identify trends impacting retention or growth Work closely with operations and site teams to ensure service standards are consistently delivered Address service concerns promptly, implementing corrective action plans where required Track service KPIs including response times, order accuracy and presentation standards Use feedback insights to improve menus, processes and service delivery Escalate recurring issues and collaborate cross-functionally to implement sustainable improvements Ensure client expectations are clearly defined, documented and consistently met Admin & order management Ensure all orders are processed accurately and costed correctlon Raise accurate quotes aligned with agreed pricing structures Ensure purchase orders, invoicing and billing are completed correctly and on time Maintain CRM accuracy including pipeline value, probability and revenue tracking Track spend against contract value and proactively close revenue gaps Support budgeting and annual account forecasting processes About You Essential: 5 years’ experience in catering, hospitality or food service sales Demonstrated track record of hitting revenue targets and protecting margin Strong commercial acumen with experience in pricing, costings and negotiations Experience managing customer service standards within hospitality environments Highly numerate and confident analysing sales and margin data Exceptional organisational and administrative accuracy Strong relationship builder with a proactive, solutions-focused mindset A genuine love of food. Desirable: Managing pipelines in Hubspot Managing corporate sales processes and navigating B2B decision making Key Performance Indicators (KPIs) New business revenue secured Gross margin percentage across accounts Account revenue growth (YoY / quarter-on-quarter) Upsell revenue contribution Forecast accuracy Client retention rate Customer satisfaction scores Service standard compliance & order accuracy rate What we offer : Base salary: £40-45k per annum Annual performance related bonuses 31 days annual leave (including 3 mandatory days at Christmas and bank holidays) NEST pension Dedicated personal learning allowance Free food and drink at work Find out more about working at arch at arch.charliehr.com/careers