Applications are invited for the post of Teaching Learning and Student Experience (TLSE) Administrator within the Student Support and Wellbeing team in the School of Engineering.
The post is a 12-month fixed-term contract with potential to be converted to permanent, and this part-time role involves 14 hours (two days, ideally Thursday and Friday) per week. (There is another Teaching Learning and Student Experience (TLSE) Administrator (Student Support and Wellbeing) who works the remaining 3 days a week).
Under the direction of the Teaching, Learning and Student Experience Coordinator (Student Support and Wellbeing) and Student Service, Support and Development Officer (Student Support and Wellbeing), the post-holder will help to provide pastoral care and welfare support to our undergraduate and postgraduate taught students. You will be part of a team of staff who have a key role in looking after the welfare and wellbeing of the students within the school, along with the administrative tasks involved with this support, including attendance and engagement monitoring, mitigating circumstances and extension applications, DASS coordination and support for any welfare issues.
We are seeking to appoint an individual with a thorough understanding of the academic and pastoral support procedures and processes in relation to the provision of postgraduate taught and undergraduate education, ideally with previous experience in Student Support and Wellbeing. The ideal candidate will be able to regularly meet one-to-one and work positively and respectfully with a range of students from diverse backgrounds. There is a requirement to be highly self-motivated with the capacity to work flexibly, both alone and as part of a team. You will also be required to work effectively with a wide range of colleagues and services across the University, including academic colleagues, the Mental Health Support Team and the Disability Advisory and Support Service.
There is a requirement to have a proactive approach to managing your workload in this role, proven customer service skills and the ability to supervise and coordinate work activities. You will also need to possess the ability to clearly communicate information, advice and guidance and contribute to decision making, problem solving and resolving issues.
Anyone wishing to work in a busy and challenging environment and who has an ability to ensure high quality procedures are applied consistently whilst working under pressure to tight deadlines, is encouraged to apply.
This role offers a hybrid working option of one day a week on campus and one day working from home. However, please note that as a student-facing position, there is a possibility of additional on-site days as dictated by business needs.
What you will get in return:
* Fantastic market leading Pension scheme
* Excellent employee health and wellbeing services including an Employee Assistance Programme
* Exceptional starting annual leave entitlement, plus bank holidays
* Additional paid closure over the Christmas period
* Local and national discounts at a range of major retailers
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working you can find out more here
Hybrid working arrangements may be considered.
Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any recruitment enquiries from recruitment agencies should be directed to
Any CV's submitted by a recruitment agency will be considered a gift.
Enquiries about the vacancy, shortlisting and interviews:
Name: Melanie Braun
Email:
General enquiries:
Email:
Technical support:
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.