Change & business readiness lead (12-month ftc)

Who are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀


Why should you apply? 🌟

* Play a pivotal role in ensuring that high-impact transformation initiatives not only launch successfully but truly embed across the business.

* Join a dedicated team reshaping how Benifex delivers for customers - supporting a major shift from manual, services led delivery towards a scalable operating model.

* Influence how the organisation absorbs change by partnering closely with a Business Analyst who is redesigning end-to-end processes to cut customer implementation timelines.

* Bring structure, clarity, and readiness to a transformation introducing new tools, automated workflows, and AI-enabled capabilities.

* Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025.

* Work for a profitable, fast-growing market leader in the online reward and employee benefits space.


Great benefits

💰 £50,000-60,000.

🤸 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

💸 Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more.

✈️ 25 days holiday plus your local bank holidays.

🎂 Your birthday off.

❤️ Two half day wellbeing days.

🩺 Healthcare cash plan to cover the costs of day-to-day healthcare.

🧠 Employee Assistance Plan 24/7 365 support.

🤒 Income Protection (75%) and life assurance (4x salary).

💰 Referral bonuses.

✈️ Work from Anywhere policy for 90 days.

🏖️ Buy and Sell scheme for holidays.

💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month.


Role Overview 🚀

The Change & Business Readiness Lead role is a 12-month fixed term contract (FTC) within our Change Management function, working within a dedicated cross‑functional team alongside a Business Analyst and Project Manager. You will lead the final, business‑critical stage of major transformation initiatives - ensuring redesigned processes, AI‑enabled tools, and new ways of delivering our product to customers are clearly understood, operationally viable, and ready for adoption across the organisation. Acting as the bridge between solution design and the business, you will translate future‑state operating models into behaviour change, training, communications, and readiness plans. Your work ensures that the transformation’s ambitious goals - such as radically accelerating customer onboarding timelines - truly land and deliver real‑world impact.


Responsibilities 🤘

* Lead the end‑to‑end business readiness phase across the transformation lifecycle, from early design through to implementation and organisation‑wide rollout.

* Work closely with the Business Analyst to translate redesigned “To‑Be” processes into fully adoptable, scalable ways of working.

* Conduct deep impact assessments to understand how new processes, tools, and AI‑driven capabilities affect roles, teams, and customer interactions.

* Develop and deliver communication, training, and stakeholder engagement plans to reduce resistance and support behavioural change.

* Define adoption success metrics, monitor post‑launch performance, and drive corrective action where needed to ensure changes embed effectively.

* Partner with Product, Delivery, and Operations to ensure alignment on intent, scope, risks, and operational implications before go‑live.

* Identify operational risks early in the design process and integrate mitigation strategies into delivery roadmaps.


What are we looking for? 🔎

* A proven, documented track record of leading business readiness and adoption activities in organisations experiencing high growth or significant transformation.

* At least 3–4+ years of hands‑on change execution experience, gained across at least two different companies, demonstrating the ability to adapt to different cultures, operating models, and delivery environments.

* Strong familiarity with change management frameworks, paired with the ability to apply them pragmatically in fast‑paced and non‑bureaucratic contexts.

* Ability to interpret redesigned processes and operating models and translate them into practical, business‑ready adoption plans.

* Excellent stakeholder management and communication skills, able to bridge technical teams, product specialists, and operational staff.

* Strong operational risk awareness, with experience embedding mitigations during design and delivery phases.

* Resilience and a proactive, sleeves‑rolled‑up approach suited to environments with shifting priorities and ambitious transformation goals.


Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Interview with the Talent team.

🧪 Online tests in numeracy and logical reasoning.

⏳ Interview with the hiring manager.

🤩 Final interview with the Director.

We don’t ask for a cover letter for this role.Instead, you’ll find a few short questions in the application form. These are designed to help us understand your experience and what you can bring to the role — without creating extra work for you. Our goal is to make the application process simple, fair, and accessible. The questions give you a chance to highlight what matters most, in a straightforward and time‑efficient way. We’re excited to learn more about you!

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.

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