Overview
The Neighbourhood Health Strategic Manager is a central member of the Neighbourhood Leadership Team, acting as the programme lead responsible for driving delivery across the neighbourhood. Working closely with the Clinical Lead, Place Director, and Development Manager for the Integrated Care Area, the postholder ensures that neighbourhood structures, priorities, and delivery mechanisms are embedded effectively.
The postholder will also be part of a broader network of Neighbourhood Strategic Managers across Cornwall and the Isles of Scilly, contributing to shared learning, consistency of approach, and collective development of the IC neighbourhood model.
This is a hybrid programme and operational management role, initially focused on establishing a high performing Neighbourhood Leadership Team and Neighbourhood Steering group, defining co‑designed neighbourhood shared purpose, priorities and outcomes, and developing a robust delivery plan, which clearly demonstrates status of actions, risks and delivery against metrics. As the neighbourhood teams mature the role may transition to operational oversight, performance management, and continuous improvement, but this will be planned with members of the leadership team as transformation is embedded into business as usual.
Main duties of the job
The postholder will:
* Lead and co‑coordinate weekly Neighbourhood Leadership Team meetings
* Be responsible for the effective operation of the neighbourhood steering group, including ensuring appropriate partner representation, and reviewing effective performance, financial, and progress reports
* Lead neighbourhood financial oversight and ensure funding applications are co‑designed and fulfil the requirements
* Ensure business intelligence/data informs all neighbourhood plans having the analytical skills to cross‑reference complex and potentially conflicting data and produce high‑quality reports
About us
This role is being hosted by Penwith PCN, on behalf of the Penwith Neighbourhood Team. It is one of the 16 neighbourhoods across Cornwall and the Isles of Scilly responsible for supporting all partners to build on existing relationships and assets to better integrate, improve and innovate services and support around people.
The manager will be responsible for strengthening local relationships across health, social care, voluntary, community, social enterprise and partners across those areas that affect wider determinants of health, and will work daily with people across all backgrounds in an effective multi‑agency and multi‑disciplinary neighbourhood team.
Job responsibilities
Key Responsibilities
1. Strategic Leadership & Change Management
* Establish and continually strengthen a well‑functioning Neighbourhood Leadership Team
* Establish and continually strengthen a high performing Neighbourhood Steering group
* Develop and maintain the Neighbourhood Delivery Plan, setting priorities, milestones, risks, and metrics
* Act as the programme and operational engine room, coordinating workstreams and ensuring alignment with IC priorities
* Work closely with the Integrated Care Area Place Director and Development Manager to ensure neighbourhood plans and delivery align with Integrated Care Area objectives
* Coalesce all partners to form a strong neighbourhood gang; identify risks early and address challenges promptly to maximise integrated working opportunities. Experience or understanding of all sectors is advantageous (e.g. primary care, local authorities, VCSE partners, acute services, mental health, communities)
2. Service Transformation & Pathway Development
* Map services and assets to identify integration and improvement opportunities
* Lead redesign of pathways to strengthen proactive, preventative, community‑based care
* Draw on Population Health Management data to target interventions and reduce inequalities
* Promote use of digital tools and innovative technologies to improve outcomes
* Explore opportunities for shared or optimised estate usage across partners
* Develop and maintain high‑quality performance dashboards, using the enabling infrastructure in place, ensuring appropriate data is captured to track outcomes, quality, access, and impact
* Analyse neighbourhood data, synthesising trends, risks, and insights to inform decision‑making
* Produce monthly Neighbourhood steering group reports incorporating performance analysis, risks and issues, and progress updates
* Lead local financial management, including tracking spend, forecasting, and ensuring value for money
* Support development of business cases and funding applications, using data and evidence to make the case for investment
* Ensure effective governance, decision‑making processes, and risk management are in place
* Lead workforce planning to support new roles, new ways of working, and integrated teams
* Oversee operational delivery across the neighbourhood as the model matures
* Apply quality improvement methodologies to identify and implement service improvements
* Promote peer learning and shared development across neighbourhood and IC networks
* Use patient, staff, and community insight to shape services
* Share learning to inform the evolution of the wider IC neighbourhood model
Decision‑Making Authority
* Making operational decisions necessary to deliver the Neighbourhood Delivery Plan
* Determining sequencing, prioritisation, and resource allocation across neighbourhood workstreams
* Approving routine expenditure or commissioning of small pieces of work within agreed limits
* Signing off performance, progress, and risk reports for Board submission
* Leading decision‑making in weekly Leadership Team meetings with the Clinical Lead
* Escalating issues requiring system‑level decision‑making with evidence‑based recommendations
Person Specification
Skills & Abilities
* Excellent programme and project management skills
* Strong analytical capability, including ability to interpret complex data and turn it into meaningful insight
* Advanced Excel skills (e.g., pivot tables, lookups, dashboards) and confident use of other analytical tools
* Excellent report‑writing and communication skills
* Highly effective relationship‑building, facilitation and negotiation skills
* Ability to manage competing priorities and work autonomously
* Ability to chair multi‑agency meetings and drive action through others
* Skills in service mapping, demand and capacity modelling or data visualisation
Other requirements
* Able to travel across Cornwall & Isles of Scilly as required
* Flexible approach with ability to work across different organisational settings
* Full driving licence
Knowledge
* Strong understanding of population health management and health inequalities
* Knowledge of the wider determinants of health and community‑based models of care
* Understanding of integrated care, partnership working, and system‑level delivery
* Knowledge of governance, risk management and programme assurance
* Knowledge of local health and care services in Cornwall & Isles of Scilly
* Understanding of estates, digital or workforce transformation
Experience
* Significant experience in programme leadership, service transformation or change management within health or social care
* Proven track record of delivering complex, multi‑agency projects
* Experience of operational service management including performance, governance and workforce oversight
* Experience working with or alongside primary care, community services or integrated care models
* Experience analysing data, producing dashboards and writing performance or assurance reports
* Experience working directly with IC/ICB structures
* Experience in neighbourhood, locality or place‑based working
* Experience managing budgets or financial monitoring
* Experience preparing business cases or funding applications
Values & Behaviours
* Constructive, solutions‑focused approach
* Collaborative, able to foster positive relationships across organisational boundaries
* Skilled at navigating competing priorities and identifying win‑win solutions
* Politically astute and able to work with senior leaders across sectors
* Committed to co‑production and engaging communities
* Resilient, adaptable and comfortable working in complex environments
* Experience acting as a system ambassador or representing a neighbourhood/place at wider forums
Qualifications
* Degree‑level qualification or equivalent experience
* Evidence of continuous professional development
* Training in project/programme management, change management or service improvement methodologies
* Postgraduate qualification in a relevant field e.g., public health, leadership, management
* Quality Improvement training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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