Retail Store Manager - Jollyes Pets - Selby.
Salary £33,500 - £38,500 p.a. + bonus potential of £2‑10k p.a.
Responsibilities
* Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.
* Reporting to your Regional Manager you will lead by example, creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
* You will have full responsibility for all aspects of running a successful store, managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs.
* Ensure you and your team are delivering the highest standards of pet care, with the welfare of pets a top priority, promoting responsible pet ownership, and providing an exceptional shopping experience for customers with strong pet and product knowledge (training given).
* Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance, and helping to promote Jollyes as an employer of choice within your local community.
* Ensuring clear communication of key business updates and individual and team objectives.
Qualifications & Experience
* A passion for pets and people, delighting your customers by ensuring an unrivalled shopping experience.
* Previous retail store management experience, where you have taken a hands‑on approach to managing the business on a daily basis and planning activity for the store's short, medium and long‑term success.
* A sound decision maker, able to communicate objectives effectively and build high‑performing and highly engaged teams, ensuring succession plans are in place to develop future leaders.
* A proven track record of developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
* Commercially aware, able to manage your P&L and have a proactive approach.
* Full‑time, permanent position – 40 hours per week working 5 days out of 7.
Benefits
* Competitive salary £33,500 – £38,500 p.a., plus annual bonus potential of £2‑10k p.a. subject to reaching pre‑agreed measures.
* iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus discounts and savings benefits.
* Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
* Colleague 'Treats' – numerous discounts on up to 800 high‑street retailers and online service providers.
* Colleague 'We Care' wellbeing & medical support services – online GP, mental health support, get‑fit programme and more (including 'Tooth Fairy' dentist on demand).
* 30% off Jollyes branded products (and 20% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too.
* Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%).
* Free colleague uniform and on‑site parking.
* Additional paid leave for your wedding, new pet coming home and your birthday off.
* Enhanced maternity leave – full pay for first 26 weeks before reverting to SMP for 13 weeks (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service).
* Enhanced paternity leave – partners receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc).
* Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate.
* Buy/Sell holiday scheme – purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement.
* Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords Care concierge supporting colleagues who are carers with access to information, services and benefits.
* Alvie health coaching / cancer support (specialist nurses, physio's, nutritionists, psychologists…)
* Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more.
* Learning & Development for your ongoing skills development and future progression.
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