Senior Quality and Regulation Officer (Security)
Join to apply for the Senior Quality and Regulation Officer (Security) role at Grupo CIDEXA.
Reporting to: Senior Quality Manager Security and Protective Services
Contract: Full-time
Salary: £29,305
Job Purpose
To support the Senior Manager Security and Protective Services in maintaining essential regulatory processes, collecting accurate data, and producing reports to ensure compliance with the requirements of the SiA and other regulatory bodies for BIIAB Security and Protective Services Qualifications Limited (BIIAB).
To be responsible for the day‑to‑day running of the Security and Protective Services Compliance and Regulation administration function, including complex duties for both Awarding Bodies.
To support the Senior Manager Security and Protective Services in delivering, monitoring, evaluating and improving quality assurance as it relates to business and regulatory compliance.
To support the Senior Manager Security and Protective Services with the co‑ordination of the Centre recognition and associated qualification approval processes and procedures.
Main Duties and Responsibilities
* Support the Senior Manager Security and Protective Services with compliance processes and procedures, including self‑assessment and validation.
* liaise with centres to ensure the GoReact recordings are regularly uploaded as required and in readiness for the sampling plans.
* carry out quality sampling of the GoReact recordings, as directed by the Senior Manager Security and Protective Services.
* manage the Security inboxes efficiently, ensuring emails are responded to within KPIs and directed to other team members as needed.
* process centre approval applications, including complex cases, following the process for Security and Protective Services centres from start to completion with final sign‑off from the Senior Manager Security and Protective Services.
* ensure effective control of information and data in line with GDPR requirements; support the Senior Manager Security and Protective Services in the Quality Assurance processes; maintain the systems that support the allocation and monitoring of visits and the RAG rating of centres.
* oversee the monitoring of actions arising from EQA reports to ensure they are progressed within a reasonable timeframe and report any concerns to the Senior Manager Security and Protective Services.
* provide support to the C&R Support Officer in the processing of site and venue approvals in line with current SOP for the security sector.
* provide data and statistics, including in report format, to the Senior Manager Security and Protective Services when required.
* co‑ordinate, allocate, track and monitor progress of investigations and evidence gathering for Centre enquiries, appeals, complaints, malpractice and maladministration cases, ensuring processes and timelines are followed.
* support internal audits as directed by the Senior Manager Security and Protective Services.
* provide line management for the Compliance and Regulation Officer (Security) in the Senior Manager’s absence.
* support the Senior Manager Security and Protective Services in reviewing and amending policies, processes and procedures in light of recommendations from internal audits and self‑assessment.
* carry out duties and responsibilities in line with the appropriate policies.
* ensure appropriate security and confidentiality.
* the above duties are not exclusive or exhaustive and the post holder may be required to carry out other appropriate duties as determined by the Compliance and Regulation Manager and/or Head of Compliance and Regulation.
Other Duties
* contribute to the operational activity of the organisation where this relates to the overall benefit of Skills and Education Group; scope will be jointly agreed in advance.
* ensure awareness of, and compliance with, all health and safety requirements, taking reasonable care of the health and safety of oneself and others in accordance with Health and Safety legislation.
* exercise proper care in operating, handling and safeguarding any equipment and appliances provided and issued by Skills and Education Group.
* keep up to date with new legislation, procedures and methods necessary for efficient role execution.
* participate in the Group’s appraisal process and undertake appropriate training/development to maintain current knowledge and practices.
* uphold and promote the Group’s Equal Opportunities and Diversity policies and practices.
* present an appropriate professional image on official Company business.
Terms and Conditions
This post is subject to the terms and conditions determined by Skills and Education Group.
Person Specification
Qualifications
* Good standard of education evidenced by GCSEs or equivalent – Essential.
* Level 3 in Business Administration – Desirable.
Knowledge and Experience
* Accurate data management skills including entry, validation and reporting – Essential.
* Knowledge of working in an education/training environment – Desirable.
* Knowledge of quality assurance processes and reporting systems – Desirable.
* Understanding of the requirements of regulatory bodies such as Ofqual – Desirable.
Skills
* Excellent IT skills; competent in Microsoft Office (Outlook, Word & Excel) – Essential.
* High standards of accuracy and attention to detail – Essential.
* Excellent written and verbal communication skills; presenting information logically and concisely – Essential.
* Good interpersonal skills, confident and professional telephone manner – Essential.
* Organisational and time management skills with ability to manage and prioritise own workloads – Essential.
* Effective problem‑solving techniques – Essential.
* Ability to work effectively with cross‑functional teams to achieve common objectives – Essential.
Personal Attributes
* Use own initiative and seek advice when appropriate – Essential.
* Treat people fairly and respectfully – Essential.
* Acts with professional integrity at all times – Essential.
* Committed to high standards of quality and seeks to improve systems and processes – Essential.
* Ability to work effectively when under pressure to achieve tight deadlines – Essential.
* Able to develop and maintain strong, effective and professional working relationships – Essential.
* Committed to continuous self‑development – Essential.
Additional
* Flexibility in working hours if necessary – Essential.
* Capability to work from home if required – Desirable.
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Quality Assurance
Industries
Security Guards and Patrol Services
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