I am supporting a great opportunity for an Estate Manager to deliver a mixed use Estate and play a vital role in delivering best-in-class facilities management services. As Estate Manager, you'll support the Senior Facilities Manager in ensuring the highest standards of management and maintenance for this prestigious property, directly impacting occupier satisfaction and property value.
This role places you at the heart of the building's day-to-day operations, where you'll be the primary point of contact for the client and the occupiers, address their concerns, and foster strong relationships. You will assist in managing the estate’s plant and equipment, implement minor works within budget, and help to prepare site regulations and issue permits to work for all contractor activities on site. Reporting to the Senior Facilities Manager and collaborating within an offsite team of property professionals, you'll contribute to client reporting, budget management, contractor oversight, and the implementation of health & safety and sustainability initiatives.
Key areas of delivery include:
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To ensure that on-site management of the estate is undertaken in accordance with polices, processes and procedures.
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To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the estate.
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To be on a on call rota to attend site during emergencies, ensuring that adequate provision is made for emergency and out of hours cover.
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To be involved in, under the guidance of the Senior Facilities Manager, the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices.
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To assist the Senior Facilities Manager in the procurement of all supplies and services including the use of accredited Contractors.
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Monitor contractor performance against agreed standards.
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To assist the Senior Facilities Manager in the estate’s Social Responsible Management' (H&S and environmental/sustainability) activities.
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To assist the Senior Facilities Manager in the management of the estate plant and equipment.
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Will implement minor works, subject to a predetermined budget, and will control all routine expenditure – under the supervision of the Senior Facilities Manager.
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Help prepare site regulations and issue permits to work for all contractor activities on site.
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To maintain, test and implement disaster planning procedures to cover all emergencies.
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Assist in the development and maintenance of SOP’s for all areas of responsibility.
Required Qualifications, Skills and Experience
Strong experience gained within a high profile estate management environment.
Excellent customer service skills and a track record of building strong client relationships.
Demonstrate a strong understanding of estate management.
NEBOSH/IOSH qualification
Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets.
Experience of managing service charge budgets and both planned and ad hoc projects.
Strong financial acumen.
Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets.
Accountable.
Ability to work under pressure.
Demonstrate ability to support initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently.
Ability to communicate at senior client level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk, and awareness of desired business objectives
If you have the proven skills & experience contact me now for further information