Credit Control Administrator – Tewkesbury Head Office
Employer: Cotteswold Dairy • Department: Finance • Hours: 37.5 per week, Monday to Friday (09:00 – 17:00) • Location: Tewkesbury Head Office
Join Our Finance Team
Are you an experienced Administrator with strong organisational skills and a passion for delivering excellent customer service? Cotteswold Dairy, one of the UK’s leading independent, family-owned dairies, is looking for a Credit Control Administrator to join our busy Finance Team at our Tewkesbury Head Office. This role plays a vital part in ensuring accurate accounts receivable management, debt collection, and account reconciliation, working closely with depots, sales managers, and customers.
About Cotteswold Dairy
Established in 1938, Cotteswold Dairy supports local farmers and communities by delivering the freshest, finest quality products and first-class customer service. As part of Team Cotteswold, you’ll join a collaborative, values-driven business at the heart of a responsible and sustainable dairy community.
Key Responsibilities
Facilitate and manage debt collection across depots.
Conduct aged debt reviews and reporting to improve debtor profiles.
Manage and reconcile customer accounts and resolve queries promptly.
Liaise with sales managers and depot staff to support efficient collection processes.
Reconcile and clear unallocated cash amounts.
Maintain accurate records of chasing activity and client communication.
Provide accounts information to internal departments.
Support reception and handle general calls as required.About You
Proven experience in a customer service or credit control role, or knowledge of accounting processes.
Excellent communication skills (written and verbal) with a clear, professional telephone manner.
Strong IT skills, including Excel and accounting software packages.
Organised, detail-oriented, and able to prioritise under pressure.
Confident, proactive and resilient, able to handle challenging conversations with calm professionalism.
A positive, flexible attitude and strong team player approach.
Ability to build and maintain strong client relationships internally and externally.
(Desirable) Knowledge of the dairy industry, retail, or similar FMCG environment.Team Cotteswold Benefits
Competitive salary with opportunities for growth and advancement
22 days’ holiday plus bank holidays; additional day after 3 years of service
Cycle to work scheme
Discounted products and delivery
Enhanced Pension via Salary Exchange
Health and wellbeing support through Simply Health after probation
Keywords: Credit Control Administrator, Credit Control, Accounts Receivable, Finance Administrator, Accounts Assistant, Debt Collection, Account Reconciliation, Aged Debt, Invoicing, Customer Accounts, Query Resolution, Collections, Excel, Accounting Software, Finance Team, Customer Service, FMCG, Dairy, Food Manufacturing, Tewkesbury, Gloucestershire.
About Cotteswold Dairy
Since 1938, Cotteswold Dairy has flourished from a modest milk round—delivering just 30 gallons a day using a bucket and ladle—into one of the UK’s most respected independent, family-run dairies, rooted in Tewkesbury. Built on the founding values of quality, service, and cleanliness, the business has remained committed to those principles spanning three generations, now under the leadership of Managing Director George Workman.
Today, we process, pack, and deliver over 100 million litres of milk and dairy products each year to doorstep customers and businesses across England and Wales, operating from multiple depots and a modern production site in Tewkesbury.
At our heart lies a strong ethical and environmental commitment. We partner with local farms within a 60-mile radius—many Red Tractor-certified—promoting sustainable farming practices, animal welfare, and minimal environmental impact. We’ve championed eco-friendly initiatives for decades, including returnable glass bottles, electric milk floats, telematics for efficient logistics, and zero waste-to-landfill operations.
More than a business, Cotteswold Dairy is a values-driven community dedicated to delivering wholesome, high-quality dairy products while nurturing people, our communities, and our planet—making us a compelling and meaningful place to build your career