AASC - Sandwell
Housing Officer
Full time, 37.5 hours per week, Monday – Friday. Salary: £25,000 plus Serco Benefits. Valid UK driving licence required; a company car will be provided.
Main Purpose
* Delivery of services required under the AASC contract to support Service Users in the area.
* Responsibility for property standards in all accommodation within the initial accommodation (IA); completing monthly property inspections to ensure contractual requirements, standards and performance targets are met.
* Provide welfare support and signposting to Service Users in care.
* Respond to issues, requests, complaints raised through the AIRE Services and report on incidents.
Main Accountabilities
* Ensure delivery of all core Service User support services as prescribed under the contract.
* Provide inductions for all new Service Users to the IA, covering services available, property and standards of behaviour, emergency evacuation process and complaints procedure.
* Respond to requests for assistance and support received via the AIRE Services.
* Manage incidents raised by the AIRE Services.
* Deliver against the tasking schedule or as required by the Field operations manager.
* Provide accurate and timely reporting on visits, inspections, repairs and incidents to support adherence to contractual requirements and agreed timescales.
* Complete monthly inspections within the IA to ensure standards are being met and highlight any required maintenance.
* Undertake further inspections as required (e.g., pre‑dispersal).
* Responsible for managing discontinuations and reporting potential absconders within the IA in line with Local Operating Procedures (LOP).
* Complete first‑fix and minor repairs where identified and tasked.
* Maintain property standards to ensure compliance with contractual commitments and property legislation.
* Accountable for following all processes, procedures and policies under the contract.
* Manage access to the IA for suppliers, visitors, maintenance etc.
* Ensure the safety of Service Users in accordance with Safeguarding policies and procedures, including welfare checks, urgent medical needs, managing anti‑social behaviour, and children’s safeguarding needs.
* Assist with day‑to‑day IA operations, including daily registers, post, reception duties etc.
* Ensure the building is always safe and compliant; monitor CCTV, conduct daily patrols, weekly fire alarm testing, emergency evacuations and contact emergency services when necessary.
What You’ll Need To Do The Role
* Strong experience of working in a service environment with demonstrable communication skills.
* Knowledge/experience of working within a property‑related environment.
* Strong interpersonal skills.
* IT literate; knowledge of MS Word, Excel etc.
* Ability to manage conflict.
* Strong organisational skills.
Desirable
* Some maintenance knowledge.
* Safeguarding knowledge/experience in a similar environment.
* Experience in a security‑related role.
What We Offer
* Competitive salary with annual reviews.
* Up to 6% contributory pension scheme.
* 25 days’ annual leave plus bank holidays.
* Training and development: wide range of learning opportunities, funding for qualifications and apprenticeships, mentoring opportunities and focus on internal progression.
* Well‑being support: Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans, 30% off at Serco‑managed leisure centres.
* Discounts across approximately 1,000 retailers.
* ShareSave scheme to purchase Serco shares at a discount.
* Employee networks for support and community.
* Paid volunteering day each year and paid donation to chosen charity via Payroll Giving Scheme.
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