Business Manager / Practice Manager Llanelli £40000 PA Base £50000 PA OTE The Company Opportunity to join a fast-growing technology accountancy group built on cloud accounting, AI, and proactive partnerships. This company is not your typical accountancy firm. They have invested in creating systems and procedures to be tomorrows tech driven industry today. Their mission is to acquire traditional practices and transform them into modern, efficient, high-performing businesses. To make this happen, they need a Business / Practice Manager to become the operational heartbeat and to sit at the centre of their growth—a leader who can turn strategy into reality and people into a high-performing team. The Role This is a permanent full-time position offering flexible / hybrid work although regular presence across offices will be required. This isn't a passive management job. You will be the bridge between the Directors' vision and daily operations. While the Directors focus on acquisitions and growth, you will own the business performance, people development, and the seamless integration of newly acquired practices. It is a broad, senior, hands-on management role. Duties will include: Operational Leadership: Bringing structure and pace to our office in Llanelli, the Ammanford Team and new locations as they come on board, ensuring work is delivered brilliantly and efficiently. Acquisition Integration and Change Management: Leading the practical transformation for new practices as they come onboard—guiding traditional teams through the change to our modern systems and culture, ensuring consistency across all branches. Providing training and on-going support throughout the process. Continuous Improvements: Identifying inefficiencies, removing duplication and improving workflows and systems as required People & Culture: Managing, mentoring, and empowering a multi-site and remote team is a key element of this role. Creating a culture of accountability and growth by providing training and ongoing support to individuals and the team as a whole. Tech Mastery: Overseeing our extensive range of digital platforms. You don't need to be an IT expert, but you must love using tech to simplify complexity and curious to learn and use the latest systems available. Performance Tracking: Developing, maintaining and reporting on KPIs to give the Directors a clear, data-driven picture of our success. Creating reports through interpretation of data across all aspects of the business Compliance and governance: Ensuring regulatory requirements are met, office risk assessments and internal process audits are completed timeously as well as ensuring policies and procedures are up to date. Client Service Standards: Working with the administration and accounting teams to ensure clients feel informed, valued and supported. Administrative Excellence: Overseeing performance of the administrative team providing training and support, ensuring accuracy, processes are followed and systems up to date Marketing Coordination: Support the directors by overseeing and supporting external marketing functions. Requirements You don't need to be an accountant. In fact, we welcome applications from business managers from professional services, financial services, healthcare, retail, hospitality, or any operationally complex sector. Although experience in a regulated, client-facing or numbers driven environment is desirable. What matters most is your experience and ability to lead people and manage change. The successful applicant will have the following skills, experience and attributes: An Experienced Business or Practice Manager: Experienced in managing people, processes and business operations in a growing or changing organisation. A Change Leader: You will have change management experience and know how to bring people with you through clear communication, training, building trust and empathy. Operationally Sharp: You will be commercially aware, well organised, able to manage multiple priorities, experienced in maintaining and improving systems, project management and compliance Numerate & Tech-Savvy: You will need solid IT skills, be comfortable with numbers. You will be curious about and able to learn new software with ease. Experience in working with budgets, creating and analysing reports is also required. Strong People Skills: Able to manage and develop staff to their full potential by building relationships, developing trust and provide practical hands-on training. Have impeccable customer service skills, not afraid of conflict, high levels of empathy and able to successfully lead a team. Energetic, Positive and Resilient: Happy to be hands-on working in the team, implementing change and challenging imperfection, solving problems and celebrating successes. Flexible and Progressive: You will grow with the company embracing new acquisitions across South Wales adapting your role along the way In Return This is a rare opportunity to be a key architect of a growing business. You won't just be managing what exists, you will be helping to build what comes next. As the company grows, there is a genuine path for you to also grow within the group. The base salary on Offer is £40000 PA with an uncapped Bonus based on Company turnover. Your OTE based on KPI's will be £50000 PA If you're ready to trade "the way it's always been done" for a role where you can actually make an impact, we want to hear from you. For more information contact Kim Simpson of Work Wales for a confidential discussion