ROLE: Soft Services Manager
HOURS: 40 hours per week
LOCATION: The Shard, London
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Soft Services Manager who will oversee the delivery of contract soft services, including access control, helpdesk functions, and wider soft FM operations at this prestigious site.
Role Responsibilities:
• Ensure all soft services are delivered in line with agreed processes, completing regular audits with QHSE support.
• Manage directly employed personnel, ensuring HR, training and development practices are followed.
• Monitor the CAFM system to ensure KPI/SLA compliance and effective workforce deployment.
• Coordinate subcontractor activities, holding regular meetings and maintaining accurate records.
• Develop and improve soft service delivery processes while maintaining strong performance reporting.
Required Qualifications:
Applicants must meet the below‑defined requirements for the role.
• Ability to lead and manage multiple soft service teams.
• Excellent organisational, written, and verbal communication skills.
• Strong IT literacy, including Microsoft Office and Maximo system use.
• Professional, proactive approach with strong attention to confidentiality.
• Able to work independently, use initiative, and manage changing priorities.
Please note, candidates must be able to pass DV clearance so must have a solid 10 years checkable work history in the UK and hold a British passport.