Role: Temporary Communications and Engagement Coordinator - Newport
Salary: £30K (pro rata, paid hourly)
Contract length: Now until September
Hours: 9am - 5pm, Monday - Friday
Position Overview
Elevation Recruitment is recruiting for a national utilities business to communicate and engage with customers, colleagues, and stakeholders, building trusting relationships that keep the company relevant and enable the achievement of its ambitions.
Responsibilities
* Engage digitally with customers regarding our capital programme, prioritizing customer-centric communication
* Champion the customer in all capital projects
* Create engaging content and communication plans to support the comms and engagement team
* Manage paid social media campaigns to raise awareness of local capital schemes
* Develop content for customer experience initiatives and projects
* Assist the comms and engagement team in executing the wider strategy for the capital programme
* Create video content to visually communicate the importance of our investments
* Support research and collaborate with agencies
* Write content for various channels to highlight our asset investments
* Utilize audience insights and measurement tools
* Use social media listening tools to enhance customer engagement
* Stay updated on industry trends and news to identify content opportunities
* Identify and escalate potential issues, working with the wider team to mitigate risks
* Collaborate with the website team to develop web content about capital schemes
* Create internal newsletters to update colleagues on project progress
* Support projects across the Brand team with content development and technical knowledge
* Assist with wider content and copywriting initiatives as needed
Skills and Qualifications
* Experience in a communication role
* Videography and content creation skills
* Experience presenting to groups of varying sizes
* Strong relationship-building abilities
* Experience working in similar roles within house or via agencies
* Excellent customer service skills
* Proficiency in IT and Microsoft Office; experience with design software is a plus
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