Account Manager
Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
We’re looking for a passionate Account Manager to join our team and play a key role in shaping long‑term partnerships with our customers. In this role, you’ll manage a portfolio of valued clients, help them achieve success, and identify new opportunities to grow our business together.
Department: Account Management
Location: Cardiff, UK
Responsibilities
* Develop and maintain strong, long‑term relationships with clients, acting as their main point of contact.
* Build trusted partnerships with key senior business executives and stakeholders.
* Respond promptly to client queries, ensuring a high level of customer satisfaction.
* Identify and pursue new business opportunities within existing client accounts to drive growth.
* Work towards and achieve ambitious individual sales and retention targets.
* Build a strong internal network to support effective client management and uncover ongoing revenue opportunities.
* Maintain an in‑depth understanding of client needs to ensure alignment with company solutions and strategy.
What you’ll need to be successful
Proven experience as an Account Manager, Key Account Manager, Associate Account Manager, or in a similar client‑facing role. Strong ability to communicate, present, and influence effectively at all levels, including executive and C‑suite stakeholders. Demonstrated track record of delivering client‑focused solutions that meet business needs and drive customer satisfaction. Excellent organisational and multitasking skills, with the ability to manage multiple clients while maintaining high standards of service and attention to detail. Results‑oriented, with a focus on client retention, relationship growth, and business success.
Benefits
* Hybrid workplace policy – work from office 3 days per week.
* Enhanced parental leave.
* Generous annual leave.
* Health care plan.
* Annual giving day – an extra day to give back to yourself or your community.
* Cycle‑to‑work scheme.
* Pension scheme with employer contributions.
* Life assurance – 3 × base salary.
* Rewards program – access to discounts and cashback.
* LinkedIn Learning licence for upskilling & development.
Equal Opportunity Employer
Alcumus is proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply
* A response to your application within 15 working days.
* Interview process consisting of:
1. An initial discovery call with the recruiter.
2. A first‑stage interview via Microsoft Teams.
3. Additional interview (likely face‑to‑face) with the stakeholders you’ll be working with closely in the role.
Application
We’re keen to ensure our hiring process allows you to be at your best. If you need adjustments, please let us know. Refer to recruitment policy for further details.
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