Transport for Wales is seeking part-time Customer Experience Advisors in Pontypridd to provide first line support for customer enquiries via phone, email, and social media. This role involves handling complaints, resolving customer issues, and completing administrative tasks to ensure seamless operation of telephony services. Candidates should have experience in customer service, proficiency in IT systems, and be capable of managing high volumes of queries. This is a 12-month fixed-term contract, working Wednesday to Friday, from 9:00 AM to 5:00 PM.
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