Job Title: Regional Operations Centre Manager Responsible to: Security Operations Manager Scope: UK&I and UKMEA - all activities within this JD apply on local and international scale. Role Overview: To maintain the security and life safety of the clients staff, property, information, operation and reputation. Pay: £21.74 per hour Shift pattern: 4 days on, 4 days off, 4 nights on, 4 days off Security System Responsibilities: -Oversee proactive management/ monitoring of all security systems, including CCTV, access control, panic alarms. -Carry out immediate triage and investigation into alarms arising from all security systems to reduce potential impact to bank operations. -Work with bank's corporate security systems team and vendors, to triage nuisance alarms and security system downtime. -Furnish the bank's corporate security systems team and vendors with timely data arising from system alarms. -Comply with Data Protection requirements in matters relating to investigations, databases, CCTV and access records. -Report immediately any/ all equipment faults to the relevant vendor, providing correct details and in a timely manner. -Effective and timely reporting/ escalation of information regarding potential threats to Deutsche Bank from internal and external sources. -Complete baseline CCTV patrols of all local and regional assets. Events & Executive Protection Responsibilities -Manage and oversee all emergency response activities for executive residences in conjunction with external monitoring companies and escalate back into the bank and EEP management team. -Maintain EEP records and affect changes to these upon instruction from EEP management. Training and HR and Responsibilities -Carry out investigations and disciplinary activities. -Liaise with Mitie HR for guidance with outstanding HR cases. -Train and uplift ROCOs where they can fully and confidently undertake ROCM duties. -Report to Mitie site management any instances of insubordination, undesired conduct or behaviour or negligence. -Carry out performance reviews for ROCOs under your responsibility. -Carry out and record quarterly welfare visits for all ROC/ SCR personnel under your responsibility. -Report safety hazards, injuries and 1st aid incidents within 12hrs. -Carry out scenario exercises to test KOD knowledge and conduct training to close knowledge gaps. -Maintain working knowledge of current Mitie HR policies. Travel and Traveller Security Responsibilities -Monitor, remain alert to, communicate and escalate local and regional security events which might impact business travellers and/ or operations. -Contact travellers to establish safety and or monitor and support with travel disruptions. -Carry out call tree tests to establish staff safety in conflict regions. -Good understanding of travel risk management. Crisis and Emergency Response and Management Responsibilities -Effectively support Deutsche Bank Crisis Management procedures and processes. -Respond to and manage emergencies and escalate/ communicate incidents in accordance with Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Documents (KODs). -Maintain a good working knowledge of the Incident Management Process. -Respond to emergency situations and assist with emergency building evacuations when necessary. -Manage, coordinate and escalate emergency calls and incidents relating to security and life safety events. -Provide first aid if required when responding to an emergency medical situation. Compliance, Communication and Administrative Responsibilities -Attend the weekly Sister Bank Conference call and produce comprehensive report detailing content to the Client and Senior Management. -Manage, review and implement agreed ROC/ SCR KOD's. -Ensure ROC/ SCR communication is delivered to a professional level and undertake remedial action where it falls below expected standards. -Maintain clear, concise radio and telephone communication to colleagues and Mitie management at all times. -Deal with the client and Deutsche Back staff in a professional, effective and courteous manner. -Record and escalate any/ all security breaches in accordance with AIs. -Attend the weekly Ops meetings and brief ROC teams on threat intel, ops changes and events. -Ensure adequate and effective staffing levels are maintained across the ROC/ SCR personnel. Legal and Legislative Responsibilities. -Possess strong understanding of data privacy and GDPR and how/ where/ when to apply this. -Maintain records of data release forms for audit. Skills and Competencies -Strong command of the English language. -Ability to communicate (spoken and written) clearly and concisely. -Portray a calm and comforting demeanour while dealing with emergencies and incidents. -Well-developed interpersonal skills and networking ability. -Strong motivation and understanding of management techniques. -Possess a proactive, logical and inquisitory approach to security duties to be able to deliver under pressure. Authority: -Recommend changes to existing KODs in order to maintain the security and safety of the Clients property, information and/ or staff. -Suggest changes to equipment based on an end user perspective to maintain effective operation of the ROC function. Nil Authority: -To permanently alter any section of the assignment instructions without the consent of Mitie management and or the Client. -To alter or attempt to alter any records, reports or databases maintained by the installed equipment. -To obtain goods or services amounting to capital expenditure without the consent of Mitie management and or the Client.