Team Leader – Ninja Leisure
Location: Ninja Warrior Southampton Reports to: Assistant General Manager, Duty Manager & Supervisor
Are you ready to leap into a leadership role where no two days are the same?
Do you have the passion, energy and determination to motivate a team and deliver unforgettable experiences?
Ninja Leisure is on the lookout for a dynamic Team Leader to join our high-flying crew and help us remain the premier family-centric leisure destination in the area.
What You'll Do
As Team Leader, you will play a vital role steering the venue towards success by:
* Leading and inspiring your team to deliver exceptional customer experiences every time
* Driving sales growth through upselling our awesome retail and food & beverage offerings
* Overseeing daily operations to ensure a safe, fun, and exciting environment
* Supporting the development and wellbeing of your team through regular coaching, feedback, and recognition
* Taking the lead on health & safety, audits, and compliance to keep standards sky-high
* Jumping in when needed to keep the venue running like clockwork
How You'll Be Measured
We want you to succeed — and we'll help you shine. You'll be measured by:
* Growth in operating profit and sales
* Team engagement and development
* Customer loyalty scores and online feedback
* Venue audit results and operational excellence
What We're Looking For
* A natural motivator who thrives on team success
* Strong communicator with a can-do, hands-on attitude
* Experience in hospitality, leisure or retail leadership preferred
* Passionate about delivering world-class customer service
* Calm under pressure and ready to lead from the front
Why Join Ninja Leisure?
* Be part of a fast-paced, energetic environment where fun comes first
* Ongoing training, coaching and career development through the BGL Academy
* Opportunity to make an impact on your team, our customers, and the local community
* Recognition, rewards, and the chance to grow with us
Ready to Take the Leap?
If you're ready to bring your energy, leadership and passion to our Ninja crew, we want to hear from you