Job Description
Telesales Executive
Description:
Our client is a luxury hot tub distributor that has seen incredible growth over recent years. To ensure excellent customer service whilst continuing to grow, our client is looking for a great Telesales Executive / After Sales Advisor to maintain contact with previous customers and book engineer service visits to ensure the best experience possible.
Whats in it for you / Benefits:
£26.5k per annum starting salary + £2k - £4k yearly commission (£28k-£30k OTE)
9am 6pm Monday Friday hours. No evenings, weekends or unsociable shifts!
20 days annual leave, plus bank holidays
Company pension scheme
Free onsite parking
Corporate discount on company stock for staff, friends & family
Role Overview:
As an After Sales Advisor, you'll be responsible for calling current clients to check on the product as well as working to get services for the hot tubs booked in. When selling services for the hot tubs, items such as chemicals and filters Commission will be earned on each service that is booked.
Key Responsibilities:
Outbound calls to existing customers.
Organise hot tub services
Deliver excellent customer service, including product knowledge, practical advice, empathy and patience
Manage workload efficiently in a busy environment.
Conduct outbound calls to gain online reviews and promote servicing of hot tubs.
Perform any other duties as directed by the company, applicable to your skills and experience.
Skills and Experience:
Excellent computer skills to enter data and maintain company CRM
Confident phone manner
Proven experience in resolving customer queries and demonstrating strong problem-solving abilities.
Ability to work on your own initiative while being an effective team player.
Capacity to work under pressure and meet demanding deadlines.
Meticulous attention to detail
Proactive Staff is an equal opportunities Recruitment Business advertising on behalf of our client.
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