12 month Fixed Term Contract Customer Service Representative; UK Business Operations; CSL Seqirus Commercial Operations
Based in Speke, Liverpool (on site Monday, Tuesday Wednesday) or based at our Maidenhead Site (Monday, Tuesday & Wednesday)
As a Customer Service Representative, you will be responsible for managing the order-to-invoice process and ensuring high-quality service to UK healthcare providers, distributors, and wholesalers.
The role supports business operations by ensuring timely order fulfilment, managing enquiries, and maintaining compliance with GDP (Good Distribution Practice) standards.
Key Responsibilities include: -
1. Process customer orders accurately in the ERP system (SAP or similar).
2. Act as first point of contact for UK customers regarding product availability, pricing, delivery status, and general enquiries.
3. Coordinate with 3PLs, Sales, Finance, and Quality teams to ensure timely delivery of orders.
4. Manage returns, credit notes, product complaints, and temperature excursion queries according to SOPs.
5. Maintain customer master data including account set-up and contact details.
6. Ensure all activities comply with GDP, QA requirements, and company SOPs.
7. Drive continuous improvement in customer service processes.
Skills & Experience: -
8. Experience in customer service, order management, or operations (pharma or medical device preferred).
9. Strong communication and problem-solving skills.
10. Ability to manage multiple priorities in a fast-paced environment.
11. Excellent attention to detail.
12. Working knowledge of ERP/CRM systems (SAP, Salesforce, Veeva).
13. Understanding of GDP, compliance, and regulated environments.
Our Benefits
CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives.