The Opportunity
We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience.
Responsibilities:
1. Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance
2. Managing and developing department heads and staff to ensure efficient and effective operations
3. Maximizing revenue streams and controlling costs to meet financial goals
4. Ensuring compliance with legal requirements and regulations
5. Developing and implementing strategies to improve guest experience and satisfaction
6. Handling guest complaints and ensuring prompt resolution
7. Developing and maintaining relationships with key stakeholders including vendors, suppliers, and community members
8. Participating in the development and implementation of hotel policies and procedures
9. Developing and implementing crisis management plans and protocols
Benefits
10. Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
11. Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
12. Refer a friend scheme from £500 to £1000 per referral.
13. Hospital Plan.
14. Online Health Portal.
15. Eye Care.
16. Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
17. Pension Scheme.
18. Free meals on duty.
19. Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who This Role Is For
This role is ideal for someone who:
20. Enjoys leading people and operations, not just managing tasks
21. Thrives in a role with accountability, autonomy and responsibility
22. Has strong commercial awareness alongside genuine care for guest experience
23. Is calm and confident under pressure and able to make clear decisions when it matters most
24. Takes pride in building capable teams and developing future leaders
25. Understands the importance of structure, consistency and standards in a successful hotel operation
26. Finds purpose in creating environments where both guests and teams feel safe, valued and well supported
If you’re a confident hotel leader who enjoys balancing people, performance and standards — and wants to make a visible impact on both guest experience and team culture — this role offers challenge, purpose and progression.
Hotel
Welcome to the original railway hotel. Since 1860, we’ve been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well-connected base to explore Chester and beyond.
Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails. Don’t miss our hidden gem, the terrace, a tranquil oasis in the heart of the city.
Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was considered the first skyscraper of its time. Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry.
All 218 bedrooms feature superfast Wi-Fi, a TV, and 24-hour room service. The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.