Telephone Advisor
Location: Hybrid - 3 days/week from a London Office
Salary: £27,250 per annum
Hours: 37.5 hours per week
Vacancy Type: Fixed term until 30 October 2026, with a possibility to extend
The Role
Want to help tackle rising energy costs and inequality?
If you are a caring, friendly individual and ready to make a real impact, come join their award-winning team. They help vulnerable Londoners make their homes warmer, safer, and more energy efficient – one visit at a time.
The Programme partners with Local Authorities, Housing Associations, and other stakeholders to deliver expert energy-efficiency advice and practical measures across London. The focus of the programme is to support vulnerable residents, for whom even a simple advisory call can lead to meaningful improvements in wellbeing and energy savings. The approach combines home visits, phone consultations and community sessions in offering tailored advice, hands-on help and links to further energy and well-being agencies and services.
Key Responsibilities
Manage all incoming enquiries through calls, voicemails, missed calls and the inbox.
Contact all referred clients by phone and email to book appointments.
Ensure accurate recording of all client interactions and actions taken on the booking system.
Liaise with them on the team regarding any client queries regarding their appointments.
Ensure clients and the team are fully informed and supported throughout the booking process.
Manage diaries of the team to ensure efficient daily scheduling.
Maximise appointment availability and ensure full utilisation of team resources.
Collaborate with the wider team on internal processes actively and professionally.
Build positive relationships with residents through consistent, respectful communication; maintain a courteous and helpful tone in all client interactions and deliver a high standard customer service.
Provide basic energy savings advice via Ealing Healthy Homes line and refer clients to larger measures grants, where appropriate.
Assist residents to access other relevant and complementary services and agencies, where needed.
Benefits
Excellent employee Health Care Cash Plan
Ongoing training and development along with qualifications in energy saving and retrofitting
All equipment needed for the role is provided
Employer contribution pension scheme
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
Closing Date: 2nd October 2025
Interview Date: 15th – 16th October 2025
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