Overview
Customer Assistant - Food - Aintree Retail Park. Join our team at M&S as a Customer Assistant in our Foods section, where you’ll champion our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You’ll be a brand ambassador ready to recommend our newest Food products and deliver remarkable service so customers feel valued every time they shop with us.
Responsibilities
* Serve our customers efficiently on the shop floor and at service points
* Keep the store clean and tidy and ensure shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand needs, make recommendations, and deliver exceptional service
* Build expert product knowledge to sell and recommend products and services
* Utilise digital tools and in-store devices to enhance the customer experience
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Open to feedback and able to act on it
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Ability to build positive relationships and listen well
* Good level of digital capability
Requirements and Conditions
* Under 18 disclaimer: This job role involves working late nights; we can’t consider applications from anyone under 18 to comply with health and safety legislation
* £3.00 per hour unsocial premium is added for hours worked between 22:00–06:00
* Work Pattern: Monday 12:00–16:00; Wednesday 12:00–16:00; Thursday 12:00–16:00; Friday 12:00–16:00; Saturday 19:00–23:00
What we offer
To deliver a great shopping experience, we are looking for colleagues who put customers first and champion our products. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and offer flexible working arrangements where possible. If you need reasonable adjustments during recruitment, please let us know so we can ensure a fair process.
Additional Information
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail, Retail Apparel and Fashion, and Retail Groceries
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