Job Description: Facilities Manager Role Summary The Facilities & Maintenance Manager is responsible for ensuring all retail sites, kitchens, and support facilities are safe, compliant, and fully operational. This role leads both reactive and planned maintenance, drives cost control, and ensures minimal disruption to trading. Working in a fast-paced environment, you will take a hands-on approach to maintaining high standards across estates, supporting new site openings, and improving asset performance. Line Management responsibility for Maintenance Lead and Operational Support Administrator. Reporting into the Head of Operations Key Responsibilities Facilities & Maintenance Management: Oversee day-to-day facilities management across all locations Manage planned preventative maintenance (PPM) schedules Ensure timely resolution of reactive issues Contractor & Supplier Management: Manage external contractors and service providers Monitor SLAs and ensure value for money Compliance & Safety: Ensure compliance with health & safety, fire, and food safety Manage statutory inspections and certifications Asset & Equipment Management: Maintain key equipment including refrigeration and kitchen equipment Track asset performance and reliability Cost Management & Budgeting: Manage maintenance budgets and control costs Identify opportunities to reduce reactive spend Projects & New Site Support: Support store openings, refurbishments, and fit-outs Ensure site readiness and compliance Continuous Improvement: Improve systems and maintenance tracking Drive efficiency and sustainability initiatives Key Skills & Experience Experience in facilities/maintenance within retail or food environments Understanding of building systems and compliance Multi-site experience Contractor management experience Strong budgeting and organisational skills Qualifications Relevant qualification or equivalent experience IOSH/NEBOSH (desirable) Key Personal Attributes Hands-on and proactive Leadership and communication Attention to detail and planning skills Open mindset Team player