Job Description
Job Title: Apprentice Customer Service Advisor \n Full time: Apprenticeship \n Hourly rate: £11.09\n Rhydycar Business Park, Merthyr Tydfil, CF48 1DH \n A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship \n An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)\n Huge discounts off your Mobile and Broadband packages, starting at £10 a month \n Huge discounts off other tech such as smart watches, speakers, tv’s, gaming consoles and subscriptions \n Discount codes to give out to friends and family \n Support to carve your own career path. We’re passionate about helping our people grow the career they want \n Online GP: Access to a private GP 24/7 for you and your immediate family \n You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected.
You’ll learn how to listen, solve problems, build relationships and deliver a great service. \n \n As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
\n We’ll give you all the training ...