Location: Birmingham - 3 days per week on site
Initial 6-month contract
Hays is partnering with a local council to recruit an experienced Housing Improvement Programme Manager. This role will lead a major programme of work designed to modernise services, strengthen compliance, and deliver better outcomes for residents. We are seeking a dynamic transformation leader with a strong housing background and proven experience delivering major IT system change.
About the Role
This is a pivotal leadership opportunity within one of the council's highest-priority transformation programmes. You will shape, direct, and deliver a multi-year improvement journey across the Housing service-modernising systems, improving processes, and embedding a culture of continuous improvement.
You will collaborate closely with senior leaders, service managers, ICT teams, suppliers, and residents to ensure the programme achieves measurable, long-lasting impact.
Key Responsibilities
1. Lead the end-to-end delivery of the Housing Improvement Programme, ensuring clear milestones, governance, and outcomes
2. Oversee the procurement, implementation, and successful rollout of a major new Housing IT system
3. Develop a Housing Transformation Plan in readiness for mobilisation over the next 6-9 months
4. Drive service redesign, process improveme...