An exciting new Administrator opportunity at DX!
All about you
You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!
Role summary:
This role is vital to the Group achieving its revenue and cash targets. This role will report to the Senior Master Data Administrator and work closely with the Billing Team, IT and Sales & Marketing to:-
Facilitate the customer take-on process in line with defined SLAs
Carry out required creation, amendment and deletions of customer master data to maintain data integrity and ensure accurate billing
Ensure resolution of customer data queries are dealt with in a timely and efficient manner
Key responsibilities
Ensure all new and additional business is set up on receipt of a fully authorised Service Agreement/NAAS and JDE opportunity in line with agreed SLAs
Perform interface management tasks, including error resolution & resubmission
Implementation of customer price increases
Provide a master data super user service to internal and external customers
Provide reports via JDE, NAAS, DX Trak and Hubble for customer data as requested
Provide support to Senior Management on system based projects, including performing UAT and regression testing
Provide informed opinions in relation to master data and to appropriate business members at times or review
Knowledge, Skills and Experience
Master data experience preferred
ERP technical knowledge and experience preferred
Problem solving abilities; able to facilitate discussions
Operational knowledge of the DX business and product base differentials desirable
Able to identify and focus on key priorities
Planning and organisational skills
Must be used to working to and achieving tight deadlines while maintaining attention to detail
Excellent written and oral communication skills across all levels of the business
Experience of MS Office products
Measures
KPI driven measures
Milestone achievement
Operational efficiency and performance improvement
Monitoring of invoice dispute levels
Feedback from customers both internal and external
Personal Specification
KPI driven measures
Milestone achievement
Operational efficiency and performance improvement
Monitoring of invoice dispute levels
Benefits:
Competitive Rates of Pay
Holidays: 20 days increasing with length of service + bank holidays
Long Service Recognition scheme
Enhanced Maternity & Paternity
Company Pension Scheme
Life Assurance
Employee Assistance programme including 24/7 Virtual GP
DX Discounts Portal
Excellent opportunities for career progression and more!!
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