KINTO UK are looking to attract experienced Customer Service individuals who are passionate about providing a high level of service to our customers.
We currently have a number of fixed-term contracts and permanent positions in a number of our teams.
This role that you are applying for will be working for KINTO-UK Ltd, a Mobility Brand owned by the Toyota Group, with offices located in Portsmouth. KINTO-UK shares its HR function with Toyota Financial Services (TFS) in the UK; however, the job being advertised will not be working directly for Toyota Financial Services.
Being the first point of contact for our customers, you will have varied duties and responsibilities such as:
* Assisting our customers with their queries and questions.
* Handling inbound phone calls, emails, and, in the future, web chat with the aim of achieving customer excellence.
* Managing complaints effectively.
* Handling reports.
Key Responsibilities:
* Working with multiple customers across the entire driver journey.
* Handling queries into the helpdesk via phone, email, or web chat in the future.
* Aiming to resolve queries first time.
* Building sustainable and trusted relationships through open and interactive communication.
* Handling complaints, providing solutions and alternatives within agreed time limits to enable the best resolution.
* Becoming an advocate of our products and services.
* Reviewing customer reporting, identifying and correcting errors or exceptions.
* Updating and maintaining customer information within our CRM system.
* Completing basic administration tasks, such as logging and posting fuel cards.
* Identifying and implementing business and process improvements.
* Going the extra mile to engage customers and fleet contacts.
Requirements:
* We are looking for great advisors who are genuinely excited to help our customers.
* Previous customer service experience.
* You will be patient, empathetic, and passionately communicative.
* You will love talking to our customers and will understand the value of amazing communication skills.
* Being naturally curious and confident, you will enjoy troubleshooting and investigating to answer customer questions or resolve complaints.
* Experience using Microsoft Excel and Outlook.
Benefits:
* Competitive starting salary.
* Bonus earning potential.
* 25 days holiday + 8 days bank holiday.
* Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution.
* Company Car Scheme following the passing of probation.
* Private Medical Cover.
* Life assurance scheme.
* Discounts on different retailers.
* Wellbeing hour each month.
* Discounts on Toyota & Lexus cars.
* Volunteer Days.
* Wellbeing events.
* Employee assistance programmes.
* Free fruit in the office.
* Free onsite car parking.
* Working Hours: 37.5 per week, Monday - Friday.
* Hybrid working policy: 2 days from home each week should you want to.
KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status, or disability status.
Our Recruitment Process:
At KINTO, we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.
Some examples of how we might be able to help are listed below:
* Providing a copy of interview questions before the interview.
* Organising a time and location that best suits you.
* Allowing additional time for the assessment and interview.
* We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.
On-the-job training will be provided. We recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.
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