Client Coordinator Company Overview:
Sureserve Compliance Fire Ltd., part of the Sureserve Group, is a specialist in Life Safety compliance services. Through design, installation, maintenance and monitoring of fire safety and electrical systems, we deliver fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the public sector, our success relies upon a market-leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join us.
Role Overview :
The Client Coordinator will have responsibility for managing their own client caseload, liaising with the customer, client and engineers daily, to ensure work is being carried out in in accordance with the contract requirement.
Responsibilities:
Receive and respond to telephone/email queries from clients, residents, engineers & colleagues
Liaise and cooperate with the team to ensure all processes and procedures are followed
Monitor and update resident satisfaction, complaint and defect KPI spreadsheets
Produce monthly customer KPI reports
A sound understanding of the works being carried out and be able to translate this simply and effectively, when talking to internal and external customers
Prepare/raise material orders/requisitions as required to meet the programme
Input and maintain data on the management system
Provide feedback/comments on failures or requirements
General admin related tasks
Skills & experience:
Proactive, self-starter with an eye for detail
Able to manage own workload, work independently while adhering to strict regulations and deadlines
Exceptional communication skills, confident to communicate with colleagues & clients at all levels
Ability to work in a high-pressure environment whilst ensuring self-care
Good administration and I.T. skills (Word, PowerPoint, Excel)
Working Environment:
You will be one of 10 Client Coordinators with ownership of your own Client caseload. This is a hybrid role, when you are fully trained there will be opportunity to work off-site.
Benefits:
Salary £26,000 to £27,150 per annum
25 days holiday (plus 8 statutory holidays)
A day off for your Birthday
Hybrid working
Career progression opportunities
Ongoing Mentoring and career / performance coaching
Commitment to training and development
Structured induction/training program
Employee Assistance Program
Bike 2 Work & Employee savings schemes
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.
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