Job Description
IT Support Engineer (Field-Based MSP) - Leeds£26,000 - £31,000 + Benefits
A growing Managed Service Provider based in Leeds is looking to add an IT Support Engineer to its field engineering team. This role is ideal for someone who enjoys being customer-facing, working across varied environments, and providing hands-on technical support to a range of SME clients.
You'll split your time between client sites and supporting from base/home, resolving issues, carrying out installs, and helping customers improve their overall IT estate. This is a great opportunity for someone wanting exposure to different technologies and businesses rather than being tied to one internal environment.
The Role
* Deliver onsite 1st and 2nd line IT support to a range of business clients
* Diagnose and resolve hardware, software, networking, and user issues
* Install and configure PCs, laptops, printers, mobile devices, and peripherals
* Support Microsoft 365 environments including user admin and troubleshooting
* Assist with server, backup, networking, and cloud support tasks
* Carry out upgrades, migrations, and project-based work
* Build strong client relationships and provide high service levels
* Escalate complex issues where needed while owning tickets through to resolution
Required Experience
* Previous experience in an IT Support Engineer, Service Desk, or Field Engineer role
* Strong Windows desktop and end-user support experience
* Good knowledge of Microsoft 365 / Office 365
* Basic networking knowledge (TCP/IP, routers, switches, Wi-Fi)
* Excellent communication and customer service skills
* Able to work independently and manage workload effectively
* Full UK driving licence
Desirable Skills
* Previous MSP experience
* Exposure to Windows Server / Active Directory
* Experience with backups, virtualization, or Azure
* Knowledge of Intune / Entra ID
Package
* £26,000 - £31,000 depending on experience
* Mileage / travel expenses
* Pension
* Training and certification support
* Clear progression path
* Varied client-facing role with strong technical exposure
IT Support Engineer (Field-Based MSP) - Leeds
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