Maintenance Manager / Service Manager £50,000 - £55,000 per annum | Office-based (Hybrid after probation) Join a Leading Name in its industry. They’re looking for an experienced Maintenance Manager / Service Manager to take the lead in a dynamic, growing business where quality, safety, and customer satisfaction drive everything they do. If you’re a people-focused leader with a background in Fire Suppression or Mechanical & Electrical (M&E) industries, this is your opportunity to shape the future of a thriving service department and make a direct impact on operations, customer relationships, and business growth. The Role As the Maintenance / Service Manager, you’ll lead a skilled team of: * 10 x Engineers * 3 x Maintenance Coordinators * 1 x Key Account Manager You’ll oversee maintenance operations, drive compliance and efficiency, and ensure that every service visit enhances customer satisfaction. You’ll also be a key contributor to revenue growth through smart leadership, process improvement, and team development. What You’ll Be Doing as the Maintenance Manager / Service Manager Leadership & People Management * Lead, mentor, and develop the Admin, Engineering, and Key Account teams. * Conduct performance reviews and support professional growth. * Oversee recruitment, training, and team performance. Operational Excellence * Manage and schedule all maintenance activities efficiently. * Ensure KPI compliance and timely service delivery. * Oversee internal reporting, invoicing, and service documentation. * Drive improvements in process, productivity, and communication. Customer & Contract Management * Be the main point of contact for maintenance clients. * Manage SLAs, resolve issues, and oversee contract renewals. * Approve quotations and ensure accurate costing for all works. Health, Safety & Compliance * Ensure operations align with all HSE and company safety standards. * Lead investigations and implement corrective actions when necessary. About You You’ll thrive in this role if you: * Have experience in Fire Suppression, Building Services, or M&E Maintenance * Bring proven leadership and operational management skills * Are commercially aware with a strong customer-first mindset * Excel at coaching, motivating, and developing high-performing teams Ready to Take the Lead? If you’re ready to take ownership of a key department and help shape the future of their maintenance operations, they’d love to hear from you