Join to apply for the Metering Technician role at Severn Trent.
We are currently recruiting for a Metering Technician in the following postcodes: CH1, CH2, CH3, & CH5.
24/7 we serve 4.8 million households and businesses across the heart of the UK. We welcome people from all walks of life and celebrate diversity.
Responsibilities
* Carry out a range of activities such as gathering meter readings.
* Investigate customer billing queries and communicate with customers confidently.
* Address technical issues and provide guidance to customers.
* Work within a remote-based team environment, meeting target-driven goals.
* Manage jobs through completion, share learnings, and handle customer escalations and complaints.
Qualifications & Skills
* Strong interpersonal, negotiating and influencing skills.
* Ability to think objectively, plan, prioritise and resolve work effectively.
* Experience in a demanding target-driven environment as part of a remote-based team.
* Confidence to review and discuss work carried out by contract partners and challenge quality and effectiveness where required.
* Ability to manage jobs from start to finish, share learnings with the team, and handle customer escalations and complaints.
* Proactive attitude and willingness to work outdoors in all weathers.
* Full UK Driving License.
Working Hours
Monday, Wednesday & Friday: 08:00 – 16:00
Tuesday & Thursday: 08:00 – 15:45
Benefits
* Up to 26 days holiday + bank holidays (option to buy/sell up to 5 days per year).
* Annual bonus scheme (up to £1,500 per annum based on company performance).
* Leading pension scheme.
* Dedicated training and development via the ‘Academy’.
* Electric vehicle scheme and retailer offers.
* Family friendly policies.
* Two volunteering days per year.
Next Steps
We can’t wait to hear from you. If interested, apply via our website or find out more on social media.
Seniority level: Entry level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Utilities
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