Customer Experience Manager Salary: Up to £45,000 DOE (depending on property sector experience) Location: West Kent (Hybrid – site travel required) Hours: Monday to Friday, 9:00 am – 5:00 pm Requirements: Full UK driving licence and access to a car Do you take pride in offering outstanding customer service and want an exciting opportunity to create memorable home experiences for residents? We’re looking for someone organised and people-focused to oversee move-ins, respond to enquiries, and deliver smooth, friendly support. The ideal candidate will bring previous customer service and property experience; however, our client’s priority is finding the right personality fit, someone confident, polished, and highly focused on delivering outstanding customer care. An organised PA or client services manager seeking a new challenge could also be a great fit for this role. Duties Include: Guide new residents through every step, from their first enquiry to settling comfortably into their home Be the friendly face residents turn to for questions, support, and feedback Coordinate smooth onboarding using our digital tools Keep in touch after move-in, encourage lease renewals, and foster a welcoming community spirit Work closely with partners and use internal processes to keep lettings and admin running efficiently The successful candidate will have: Strong background in customer-facing roles with exceptional service skills is essential A positive, “can-do” approach and the ability to set a great example for colleagues Comfortable working with digital platforms such as CRMs, resident apps, and online portals Experience in the property sector is an advantage but not essential If you’re looking to join a company offering excellent benefits, performance bonuses, and a flexible hybrid working environment, this could be the perfect role for you. Apply today! This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients