Position Title: HR Customer Support Consultant - Contact Centre Duration: 12 Month Contract Location: Whitley - Coventry *Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.* The Opportunity: * This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time, and attending the office for 2-3 days a week. * The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all colleagues and managers. * This employee focused role sits in the Contact Centre within HR Direct. * The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters. * The role manages queries received via email / portal and escalations from the HR Virtual Assistant, and will also make outbound calls where necessary to discuss queries with employees. * The role is also responsible for the pulling of the absence report and management. Knowledge, Skills and Experience: Essential: * Previous experience of working in an HR employee advisory role * Degree qualified or equivalent experience preferred * Excellent communication skills - both spoken and written * Strong generalist HR experience includi...