Description Customer Service Advisor Key duties: To ensure KPI for incoming calls is reached. Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively and accurately to customers (opticians). Liaising with CS Section Leader and ASM to ensure that any complaints are dealt with effectively and in a timely manner. To answer technical questions relating to dispensing of optical lens. Communicate product/service/promotions prior to launch. Ensure that all orders are input on the same day as received. Pro-active retention calls to actively encourage non active customers/potential customers to begin spending. Qualifications Candidate requirements: Have previous experience in a Customer Service Advisor or similar role Experience / knowledge of opticians would be beneficial but is not essential. A good team player with a positive attitude, who displays high integrity, honesty and deep sense of caring for the success of the company and the employees. Highly customer focussed with the ability to work under pressure and problem solve. Good IT skills to be able to input orders and data accurately.