Early applications are encouraged as we may close the advert ahead of the stated closing date. Joining the School Transport Services team as a Passenger Assistant Coordinator, you will play a pivotal role in ensuring the safe, efficient, and high-quality delivery of passenger assistance for students. You will lead, support, and develop a dedicated workforce, championing best practices in safeguarding, compliance, and service excellence. What you’ll do: • Lead, support, and manage our Passenger Assistant team to ensure safe, consistent, and high quality transport service. • Act as a key point of contact for Passenger Assistants, parents, drivers, and operators, managing enquiries and building strong working relationships. • Support safeguarding, incident, and accident investigations, ensuring student welfare and high standards of health and safety. • Oversee recruitment, training, performance management, and compliance for Passenger Assistants. • Provide effective day to day line management, including welfare checks, sickness management, and offboarding processes. • Resolve operational issues promptly, collaborating with internal teams and maintaining accurate records to support smooth service delivery. • Act as an escalation point for operational issues, working closely with commissioning and triage teams to resolve challenges efficiently. What we’re looking for: • Strong organisational and administrative skills. • Demonstrates solid HR knowledge, including understanding of employee relations, performance management, and compliance processes. • Skilled in delivering effective training and managing, remote teams, ensuring clear communication, engagement, and high-quality performance. • Excellent customer service and interpersonal skills. • Experience managing sensitive information in line with data protection requirements. • Confident IT skills, including Microsoft Office and data management systems. • Strong communication and problem solving abilities. • The ability to work under pressure, multitask effectively, and manage competing priorities. Why join us: • Be part of a supportive, purpose driven service that helps students access education safely and confidently every day. • A rewarding role where your work directly impacts children and families. • Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. • A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Other roles you may have experience of may include: Passenger Assistant Supervisor, Transport Operations Coordinator, School Transport Service Coordinator, Transport Service Liaison Officer, Transport Support Coordinator, Passenger Care and Safety Coordinator, Passenger Assistant Training & Quality Lead. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .