Location: Tongwell Fully Office Based Hours: 37.5 hours per week | 09:0017:00 (30 mins lunch 15 mins break) Duration: 12-month contract (initially) Rate: £14.77 per hour Start: TBC Were recruiting for a proactive and adaptable Customer Operations Specialist to join a busy contact centre team in Tongwell, Milton Keynes. The Role Youll be cross-trained across multiple operational areas, providing support where its needed most. Handling inbound customer queries via phone and email, youll move fluidly between teams during peak periods and high-priority situations to ensure smooth service delivery. Youll also support with customer escalations, using your calm, professional approach to resolve issues efficiently while maintaining a strong customer-first focus. What Were Looking For Experience in a fast-paced, customer-focused environment (Financial Services experience desirable) Confident managing high volumes and changing priorities Strong communication and problem-solving skills A flexible team player who thrives under pressure Understanding of regulatory compliance (FCA, DPA, AML, Code of Conduct, etc.) If youre resilient, adaptable, and passionate about delivering excellent customer service, wed love to hear from you. Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6 th year running!). Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.