We are seeking a highly skilled and experienced Senior IT Field Technician to join our client.
As a Senior IT Field Technician, you will be responsible for providing technical support and assistance to clients in the field. The ideal candidate will have a valid license and their own vehicle, as this position requires frequent travel to various client locations.
Key Responsibilities:
1. Install, configure, and maintain computer systems and networks for clients
2. Troubleshoot and resolve hardware, software, and network issues in a timely manner
3. Provide on-site support and training to clients
4. Collaborate with the IT team to develop and implement solutions for clients
5. Maintain accurate records of all support activities and documentation
6. Keep up-to-date with industry trends and advancements in technology
7. Travel to client locations as needed to provide support and deliver services
8. Communicate effectively with clients to understand their needs and provide appropriate solutions
9. Work independently and manage time effectively to meet deadlines and prioritize tasks
10. Train and mentor junior technicians as needed
Requirements:
* Minimum of 5 years experience as an IT Field Technician
* Excellent technical skills and knowledge of computer systems, networking, and troubleshooting
* Strong customer service and communication skills
* Ability to work well under pressure and in a fast-paced environment
* Team player with excellent problem-solving skills
* Cyber essentials and GDPR security standards (mandatory)
* Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
* Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
* Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc)
What’s in it for you:
* Salary: £25,000 - £45,000 per year depending on experience
* 40 days paid holiday annually
* Partnerships scheme where you will receive a share in the profit of the business
* Expense card for business travel
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