Come and join our fantastic Hospital!
We are looking to recruit a Veterinary Hospital Client Care Administrator, who will deliver an excellent standard of customer service and work well in a team.
The role involves reception duties at a busy hospital, being the first point of contact for clients and the general public both on the telephone and in person, demonstrating a professional and knowledgeable impression to promote the practice and give confidence to our clients.
Our ideal candidate
Our ideal candidate will be enthusiastic, flexible and capable of delivering the highest standard of client care. This role is an exciting and varied one, providing insight into the inner workings of our veterinary practices. The successful candidate must be organised, have an excellent telephone manner, and be able to work in a fast-paced environment. Five or more GCSE passes and an interest in animal care are required.
About the rota
This is a part-time permanent role working 20 hours per week. The shifts are as follows:
* Tuesday 8:30am - 6:30pm
* Wednesday 8:30am - 6:30pm
* 1 in 5 weekends 8:00am - 1:00pm
Want to know more about us?
Our team comprises 17 veterinary surgeons across 10 sites, supported by a dedicated team of RVNs, SVNs, ACAs, and client care advisors. We emphasize continuous learning and development, with several team members holding certificates in specialties such as ECC and dentistry.
We manage complex cases in-house, including critical care, orthopaedics, and laparoscopy. As part of our team, you will have the opportunity to collaborate with experienced specialists, providing top-level care to our patients.
Benefits
* 6.6 weeks annual leave (FTE)
* Additional leave for your birthday, added to your holiday allowance
* Family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development via the IVC Evidensia Academy
* Pawsome Benefits - discounts and cashback with retailers
* Pension scheme
* Discounted staff pet care
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