Overview
VodafoneThree - Senior Onsite and Cover Advisor is a full-time, on-site role based in London at the customer site. Location: London (Customer Site - Full-Time Onsite). Salary: Excellent basic salary plus bonus and Vodafone benefits. Working Hours: Full time 37.5 hours per week – Monday to Friday.
What You’ll Do
* To manage the day to day running of one of VCL’s prestigious Corporate Customers. To ensure customer loyalty through quality, speed and innovation. The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business's mobile strategy.
* Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner
* Liaising with Credit Control to assist in resolving issues such as outstanding debt and late payment issues
* The supplying and QA of MI and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis
* First point of contact and responsible for maintaining relationships with customer, end users and accounts team
* Responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving
* Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing
* Maintain equipment storage and distribution, being responsible for audit logs
* Provide end user assistance for users porting and migrating onto the Vodafone Network
* Provide end users with first line information on benefits of the Vodafone Network
* Provide enhanced service and service levels for VIP users
* Support with training of all cover advisors to ensure we maintain a seamless level of service
* Supporting other Vodafone HQ based departments in resolving queries that relate to the account and seeking ways to further improve efficiencies on site
Who You Are
* Ability to build relationships with internal and external stakeholders
* Demonstrates a proactive approach to stakeholder engagement by fostering trust, transparency, and collaboration. Skilled in adapting communication styles to suit diverse audiences, whether liaising with hiring managers, candidates, or external partners. Maintains strong working relationships that support recruitment goals, resolve challenges efficiently, and contribute to a positive employer brand.
* Previous Customer Service Experience
* Brings a solid foundation in customer service, with experience handling queries, resolving issues, and delivering consistent support across various channels. Understands the importance of empathy, active listening, and professionalism in every interaction. Proven ability to manage high-pressure situations while maintaining service quality and customer satisfaction.
* Ability to manage own time to deliver great service at all times
* Exhibits excellent time management and organisational skills, ensuring tasks are prioritised effectively to meet deadlines and service expectations. Capable of working independently while balancing multiple responsibilities, such as coordinating interviews, managing candidate pipelines, and responding to stakeholder needs. Committed to maintaining high standards of service through consistent planning and self-motivation
Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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