Salary: £26,000 - 28,000 per year Requirements: Proven track record in the IT Support domain, supporting users of all levels of seniority Strong technical working knowledge of Microsoft tooling such as Windows Server, Active Directory / Entra ID, Group Policy and M365 admin/support across Exchange Online, Teams, and SharePoint Experience working in macOS environments; providing support to relevant devices Knowledge of Networking concepts including DNS, DHCP, VPNs, and IP Addressing Device Management and Virtualization skills using tools like InTune and Hyper-V / VMware Skills in PowerShell scripting and AVD are a plus Responsibilities: Take the reins across 1st and 2nd Line support; tackling, prioritising and/or escalating internal support requests across hardware/software/network connectivity/user accounts as appropriate Ensure internal systems and offerings are up to task and that internal users feel heard while guiding them to use systems effectively Work with the wider function to ensure sprint goals are reached and offer ideas for improving the IT team Handle tasks including password resets, access control management, setting up and configuration of laptops and mobiles, setting up virtual machines using Hyper-V Manager, and deploying/retrieving relevant hardware Train new IT staff to ensure they understand and can navigate the systems effectively Create and manage customer file shares and more Technologies: Active Directory Hardware Hyper-V Support macOS Network PowerShell SharePoint VMware Windows More: We are a fast-growing, global-reaching SAAS company with a great reputation in our domain, located in Central Glasgow. We are excited to hire an IT Support Analyst to join our expanding technical team. Offering a range of incentives including bonuses, flexible working, private healthcare, recognition rewards, and professional development opportunities, we prioritize our staff and their growth. Our team is friendly and supportive, making this a fantastic environment for continued learning and career progression. last updated 14 week of 2026