We’re working with a forward-thinking organisation that’s investing heavily in digital transformation. They’re looking for an experienced IT Service Delivery Manager to help shape how modern, secure, and user-focused IT services are delivered across a large and complex environment. You’ll play a key role in creating exceptional end-user experiences, managing modern workplace technologies, and driving continuous improvement through automation, analytics, and strong service governance. This is a great opportunity for someone who enjoys blending technical expertise with strategic thinking to deliver impact at scale. What You’ll Be Doing • Leading the delivery and ongoing improvement of all end-user computing services • Acting as the senior escalation point for complex user and service issues • Managing relationships with third-party providers and ensuring SLA performance • Overseeing device lifecycle management and sustainable technology practices • Embedding ITIL 4 principles and Agile, product-based service delivery • Using data, automation, and AI-driven tools to enhance user experience and first-time fix rates • Monitoring service performance through analytics and reporting to senior stakeholders • Managing modern workplace technologies such as Microsoft 365, SharePoint, Power Platform, Defender, and ESRI ArcGIS What The Client Is Looking For • Experience managing IT end-user or workplace services within a large or complex organisation • Strong knowledge of ITIL (ITIL 4 preferred) and service management best practice • Track record of improving services using automation, analytics, or modern tooling • Confident communicator able to influence at all levels and manage third-party vendors • Strong analytical and problem-solving mindset • Degree or equivalent experience in IT or a related field Why Apply? This is an opportunity to join a modern, values-led organisation where technology is seen as a true enabler for positive change. You’ll be given the autonomy to shape service delivery, modernise systems, and introduce innovation that directly improves user experience. Ready to take the lead on modern workplace services and drive genuine improvement? Apply now to find out more.