Kernow Health CIC is seeking a dedicated and dynamic Clinical Operations Manager to join our Integrated Urgent Care Service (IUCS) team. This is an exciting opportunity for a qualified Paramedic or Nurse working at an advanced practice level to provide visible, compassionate and strategic clinical leadership across Cornwall 111 IUCS.
Responsibilities
* Participation in the Operations Manager rota (including 1 in 4 weekends)
* A minimum of 2 days per week at Cudmore House
* Regular site presence across clinical bases
* Participation in the Tactical (Silver) On-Call rota
Clinical Leadership & Advocacy
Act as a visible ambassador for the 111 IUCS service, promoting professional standards, inclusion and excellence. Maintain a physically present leadership style, engaging directly with clinicians across unsocial hours and multiple bases.
Line Management & Workforce Oversight
Provide effective line management to Clinical Shift Supervisors, Advanced Practitioners, Enhanced Practitioners and Urgent Response Practitioners. Address HR matters autonomously, supporting staff wellbeing and ensuring adherence to organisational policies.
Safeguarding & IPC Leadership
Act as a safeguarding lead for adults and children and champion Infection Prevention and Control standards across the organisation.
Workforce Data & Service Improvement
Work closely with Business Intelligence and programme teams to analyse workforce and performance data. Present findings at operational and governance forums to support data-driven improvement.
Strategic & Operational Representation
Represent clinical management at operational meetings and deputise for senior leaders where required. Participate in the Tactical (Silver) Command on‑call rota, providing tactical leadership across the out‑of‑hours period.
Qualifications
Qualified Paramedic or Nurse working at an advanced practice level.
Benefits
* Competitive annual leave, with the ability to buy and sell leave
* Access to NHS Pension Scheme
* Access to training and continuous professional development through the Cornwall Training Hub
* Weekend, evening and night working opportunities as part of a structured rota, with competitive unsocial enhancements for clinical hours
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