Deputy Course Manager - High Wycombe LOCATION: WYCOMBE HEIGHTS GOLF CENTRE POSITION: DEPUTY COURSE MANAGER REPORTS TO: COURSE MANAGER VISION OF THE ROLE: Overall responsibility to support the Course Manager for the day-to-day management of the golf courses, driving range outfield, equipment, and greenkeeping team. To continually improve and maintain the golf course and driving range outfield conditions to the highest possible standard utilising all available resources. To nurture, develop and retain a team of greenkeeping professionals. To safeguard the long-term success of Burhill Golf Ltd for its stakeholders, the Deputy Course Manager will support the Course Manager to display determination and focus in guiding all the elements of greenkeeping to the highest level ensuring that Wycombe Heights is recognised as the premier family-centric golf and leisure destination of the surrounding area. MEASUREMENT OF SUCCESS: The Deputy Course Manager will be measured against key criteria: Operating profit (derived from golf revenue/membership) Annual measurement of staff engagement Customer loyalty measured by Net Promoter Score (NPS) Audit General Manager reviews, guest/member reviews, operational feedback, and personal objectives KEY RESPONSIBILITIES: Strategic * Assist the Course Manager to ensure that all aspects of the greenkeeping team are aligned with the overall strategy for the club. * Work with Course Manager to produce supporting operational plans for greenkeeping that will contribute to achieving the objectives set out in the strategic plan. * Contribute to the preparation and regularly review the business plan for greenkeeping Keep abreast of changes in the golf market in which the Wycombe Heights Golf Centre* operates and use this knowledge to identify opportunities for all areas of greenkeeping. Operations * Continually review and develop standard operating procedures for greenkeeping to enhance member and guest satisfaction whilst maximising revenue and profitability. Achieve a minimum of 90%* in the audit. * To actively participate in the various tasks required in the maintenance of the property. Including (but not limited to) mowing, hole-changing, divot-filling, bunker raking, aerating, top dressing, fertilising, watering, spraying and pest control etc. To organise and participate in project works such as green, tee and bunker renovation, turfing, seeding, path work, irrigation, drainage, and fairway renovations etc. Understand fertiliser and pesticide rates, calibrations and maintain records. Maintain up to date spraying qualifications. Maintain the effective operation of the irrigation system. * Manage projects, monitor and evaluate their success as required. * Oversee the care and maintenance of all assets, inventory, and resources of the greenkeeping division. To operate all the golf course equipment and golf buggies, including servicing and repair schedules. To participate in and supervise the maintenance of all golf course operations, soil processing and general maintenance work to include around the clubhouse and maintenance buildings. * Monitor turf quality, including checking for pests, diseases, soil moisture and thatch levels. Produce action plans to remedy poor turf situations. * To present the driving range outfield to the highest possible standard. This includes routine work throughout the year to maintain and improve the grass on the outfield. * Support the Course Manager to develop and implement Health and Safety procedures that comply with up-to-date legislation, ensure they are clearly communicated, effectively monitored, and regularly reviewed. * Prepare for, attend, and contribute to departmental and organisational meetings in the Course Managers absence. * Assist in a duty manager capacity as requested by the General Manager. * Deputise for the Course Manager as required. People * People Management - ensure all team members are performing to their optimum ability, recognising and rewarding high and exceptional performance and performance managing under or poor performers. * Regular, relevant and timely communication across the teams to ensure full understanding and transparency of company objectives and performance. * Support the Course Manager in the recruitment and consistent induction of all staff members, taking overall responsibility for their welfare and their development. * Ensure direct reports receive a (minimum) monthly 121, regular completion of their Timeline and Employee Feedback Forms are completed as required. * Ensure direct reports receive performance support utilising the structure and process provided by the company. * Ensure personal and team compliance within the BGL Academy is 100% at all times. * Maintain a strong network with fellow BGL Greenkeeping team members to support robust collaboration. * Maintain a high level of communication with the membership through Intelligent Golf, Facebook, and Instagram. * Uphold the traditions of Burhill Golf Club, maintaining the formality of working with the committee whilst adopting a progressive and positive agenda on behalf of BGL and its shareholders. Financial * Support the Course Manager where need for the preparation and implementation of business plans, financial budgets, marketing plans and capital expenditure schedules to grow and sustain the profitability of the greenkeeping division. * Take responsibility for all greenkeeping income and expenditure and demonstrate a sound understanding at all times of the financial detail of the business, culminating in month end reporting. * Establish, monitor, and analyse operations budgets and take prompt corrective action to address variances, ensuring each operating area is maximising efficiency and profitability. * Achieve revenue and contribution targets and identified KPI's for each aspect of greenkeeping. * Implement and monitor all financial controls associated to greenkeeping. * Complete month end procedures for inventory in line with BGL company stock taking procedures. * Adhere and monitor compliance of purchasing policies and procedures. * Ensure all BGL procedures and policies are adhered to. Customer Experience Ensure that all teams in the golf business consistently deliver outstanding service levels to achieve maximum customer satisfaction. OUR VALUES: We expect all our staff to strive to: Maintain open and honest communication with our customers, both internal and external, at all times Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife Support each other in everything we do, recognised, and develop each individuals potential Take complete ownership of their own actions and have pride in what they do Deliver to our customer's consistent high levels of service, quality, and value in everything we do Look for alternatives to what we do seeking out and exploiting natural resources COMPETENCIES: Area of competency Required Level Working Knowledge of Sales & Marketing Low Results Driven (can do attitude) High Teamwork Extremely high Problem Solving and Decision Making (pragmatic) High Communication Skills Extremely high Managing Change Extremely high Planning & Organising Extremely high Continuous Improvement High Innovation & Creativity Moderate Leadership Extremely high Analytical and Numerical Skills High People Management Extremely high Coaching & Development High Business Knowledge High Strategic Planning High 5. PREFERRED QUALIFICATIONS & EXPERIENCE Education: GCSE Maths and English Experience: Team management Course management Driving range management 6. ROLE SPECIFIC REQUIREMENTS * Relevant Qualifications to complete greenkeeping tasks and mentor team members. * Minimum 3 years' experience. * Good Time management, organisational, and prioritisation of skills Excellent Communication Skills Good Presentation Skills Strong Leadership