Role Overview
Support RPC’s Learning & Development team by managing learning programmes, logistics, administration, and training delivery.
Responsibilities
Administration
* Schedule courses for Learning programmes, including booking rooms, managing invitations, liaising with speakers, producing materials, managing attendance sheets, booking catering, and setting up technical and non‑technical equipment.
* Manage the logistics and administration of curricula and firm‑wide programmes, ensuring smooth delivery of face‑to‑face and online learning and accurate data recording.
* Own the administration of firm‑wide learning programmes for legal and business skills, coordinating with stakeholders, speakers, and participants.
* Support L&D Managers with off‑site and residential training programmes, sourcing venues, liaising with external faculty, and producing joining instructions.
* Organise the monthly Learning newsletter and approve and book individuals onto external courses.
* Arrange one‑to‑one coaching and manage SRA Continuous Competence queries.
* Handle day‑to‑day expenses and budgeting for L&D activity and provide extensive diary management for the L&D Team.
* Produce training documents and materials, liaise with Creative and Document Production as required.
* Manage L&D meetings, including preparing agendas and minutes.
* Maintain accurate records of course scheduling and attendance and assist with ad‑hoc projects.
* Support user experience testing for learning technologies and conduct supplier due diligence, liaising with Risk on contractual queries.
Systems
* Set up AV equipment and host webinars and online sessions across RPC offices.
* Operate webinar and streaming technologies and record sessions using video and audio equipment.
* Administer the Learning Management System (LMS), including data entry, sending invitations, monitoring attendance, updating learning resources, and cleaning obsolete courses.
* Manage LMS data, categories, subcategories, and generate reporting data on request.
* Create events and classes on the LMS, manage enrolment, and conduct post‑programme evaluation.
* Provide regular training statistics reports to relevant departments and committees.
* Manage and update intranet pages owned by the Learning & Development team.
* Organise mandatory training for new joiners and administer third‑party systems such as 360 feedback and psychometric platforms.
Delivery
* Provide desk‑side coaching and support on the LMS.
Knowledge, Skills and Experience
* Demonstrates a growth mindset and commitment to lifelong learning.
* Proficient in Excel for maintaining records and producing reports.
* Excellent Word skills for reporting.
* Ability to plan and organise complex events, anticipating potential issues and taking preventative action.
* Comfortable working in ambiguous environments and recommending efficient new processes.
* Develop client‑service skills to build collaborative relationships.
* Organised approach, planning, prioritising and using technology efficiently.
* Commercial awareness of team and firm objectives.
* Collaborative and works effectively in a team.
* Committed to a supportive, inclusive, and collaborative firm culture.
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