To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person, face to face or via the telephone, maintaining confidentiality at all times. Scheduling & cancelling appointmentsusing the Emis system Reception desk duties. Maintaining a friendly, professional and courteous manner Answering the telephone in a professional and friendly manner. Ensuring a positive outcome for our patients.
Accurate message taking and conveying to appropriate person. Filing and accurate record keeping with attention to detail Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments Completing work as per start and end of day checklists Referral management and liaising with providers Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc Notes summarising & read coding Computer entry as related to patient services and registrations Use of administration systems and understanding of TQuest Carrying out duties requested by the GP partners, Senior Manager and practice team as appropriate to the role. Escalating problems to the branch manager where necessary Any additional duties as required to ensure the smooth running of the practice