Customer Experience Co-ordinator, Customer Services, Southampton, Permanent, £30,000
Your new company
Join a leading logistics company specialising in rail and road freight transportation, offering exciting career opportunities in a dynamic and fast-paced environment.
Your new role
As a key member of the team, you will:
* Oversee front-of-house functions to optimise business performance.
* Manage tariffs, ensuring accuracy in communication and system entry.
* Proactively resolve disputes, minimising claims by identifying root causes and working with stakeholders.
* Ensure timely and accurate billing to prevent un-billed revenue.
* Take ownership of system management and housekeeping to maintain efficiency.
* Build and maintain strong relationships with customers and internal stakeholders to provide exceptional service.
* Ensure compliance with industry regulations and SOX controls.
* Support the billing team with pre-checked, rated, and signed-off orders for timely invoicing.
* Investigate claims and additional charges, ensuring proper action and resolution.
* Provide periodic reports on business performance and key metrics.
* Train colleagues, share expertise, and contribute to continuous improvement.
* Take responsibility for objectives and maintain best practices in financial control.
Key Details
* Working Hours: 40 hours per week (Monday-Friday, 8 AM - 5 PM).
* Location: Fully office-based, five days per week.
What You'll Need to Succeed
* A proactive and action-oriented mindset with strong administration skills.
* Ability to thrive in a fast-changing and process-driven environment.
* Proven ability to meet strict deadlines with high accuracy.
* Strong customer service skills with a passion for delivering excellence.
* Familiarity with industry systems (FLEC, OMS, Datamart, TOPS) is advantageous.
* Excellent IT skills, including proficiency in MS Word and Excel.
* Self-motivated, enthusiastic, and flexible in approach.
* Effective team player with great interpersonal skills and a problem-solving mindset.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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