Job Description
The Operational Excellence Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.
This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.
Must be based in the UK. No visa sponsorship available.
Bilingual in English and French required.
Responsibilities
1. Oversees and coaches 5-7 customers at a time
2. Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
3. Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
4. Tracks performance data and customer uplifts throughout the deployment
5. Leads process improvement and kaizen activities for customers
6. Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
7. Facilitates remote weekly customer progress meetings
8. Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
9. Manages project schedules with customers
10. Provides Success Assessments upon project completion
11. Delivers executive overviews and provides customers with information related to all Redzone programs
12. Troubleshoots customer technical issues as needed
13. Supports customer identification of next steps in their Redzone journey
14. Other duties as assigned
Qualifications
Required Skills
15. Fluent in both English and French
16. Senior Operations Leadership experience in manufacturing environments
17. Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager
18. Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
19. Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
20. Ability to develop/maintain strong relationships with clients and internal teams
21. Excellent interpersonal and organizational skills
22. Strong written and verbal communication skills
23. Sound judgment and excellent assessment skills
24. Ability to manage time effectively and to work in a high paced, high growth environment
25. Ability to prioritize tasks within active projects to meet critical path deadlines
26. Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
27. Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information
28. Able to learn software required to perform successfully in this position
29. Programmable Logic Controller (PLC) experience and familiarity is desired, but not required
Education/Experience
30. Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
31. Minimum of 5 years of manufacturing experience in progressive Operations and/or Leadership roles
32. 2 years in a similar position, providing direct coaching to business clients, is desired but not required
Additional Information